SIT30116 Certificate III in Tourism

National ID
SIT30116
WA Course Code
AZV7
CRICOS code
093630M
Beach scene

Why choose this course?

Jump on board for an exciting career in tourism with this qualification. This course will give you the skills and knowledge to work in various parts of the tourism industry including visitor information services, hotel guest services and tourism operations.

During your studies you will gain the skills to be able to plan tourism itineraries and provide tourism visitor information, provide accommodation guest services including porter services, set up promotional stands for tourism products, gain a thorough knowledge of tourism destinations and attractions and use social media for business operations.

This course has a practical focus which helps you to develop the expertise and knowledge to work in a range of areas in this diverse and dynamic industry

You can continue your studies by enrolling into SIT50116 Diploma of Travel and Tourism.

This course is superseded. You can still enrol in this course, and you will be contacted if you need to transition into the next version when it becomes available.

Career opportunities

  • Outdoor and Adventure Guide
  • Tourism Information Officer
  • Tourist Adviser

  • An IELTS score (academic) of 5.5 with no band score less than 5.0 or equivalent.

  • Completion of the equivalent of Australian Year 10.

Please refer to the Non-Tuition Fees section of your Letter of Offer for any additional requirements where a cost may be incurred.

Your study options

Semester 2, 2023

Duration | 1 semester
When | Semester 2, 2023
Where | North Metropolitan TAFE (52786)
How | On campus and simulated work environment, to a minimum of 20 contact hours per week
Fees (total indicative for course)
  • Tuition fee: $6,240
  • Resources fee: $650
  • Materials fee: $0

Tuition fees are reviewed annually. If tuition fees are increased, you will be required to pay the new fees as they are introduced. You will be provided with an indicative schedule of fees in your Letter of Offer.

Resource fees are for consumables you use in your course e.g. paint, internet etc. You pay this fee to your college at enrolment. If your course goes longer than one semester, the resource fee may not need to be paid in one amount but may be spaced out over the duration of your course. Your college will advise you of the payment amount each semester.

Material fees are for items that remain your property after the course has been completed e.g. personal protective equipment, tools, text books etc. You pay this fee to your college at enrolment.

Work placement

There is no work placement requirement for this course, however, there are many opportunities for students to participate in both theory and practice at the new student tourism centre based in the reception area of the Northbridge campus.

Year 10/11
SIT30116 Certificate III in Tourism - AZV7
1 semester

To achieve this qualification, students must demonstrate competency in 15 units. These 15 are comprised of 4 core units and 11 elective units. Elective units listed below have been selected in consultation with industry.

Students who enrol into this qualification will be eligible for credit transfer of the units that they have already achieved. Fees paid by international students are set on a commercial basis and are paid as a whole of course fee - no refund will apply to credit transfers. Please refer to your letter of Offer for detailed duration and costings for your enrolment.

Core units
    National ID
    Unit title
  • SITTIND001 Source and use information on the tourism and travel industry
  • SITXCCS006 Provide service to customers
  • SITXCOM002 Show social and cultural sensitivity
  • SITXWHS001 Participate in safe work practices
Elective units
    National ID
    Unit title
  • SITHACS005 Provide porter services
  • SITHACS008 Provide accommodation reception services
  • SITTTSL002 Access and interpret product information
  • SITTTSL006 Prepare quotations
  • SITTTSL007 Process reservations
  • SITTTSL008 Book supplier products and services
  • SITTTSL011 Source airfares for domestic flights
  • SITXCCS002 Provide visitor information
  • SITXEBS001 Use social media in a business
  • SITXFIN001 Process financial transactions
  • SITXMPR002 Create a promotional display or stand

Assessment methods

The methods of assessment used in this course is based on students gaining the ability to understand the tourism industry and client expectations.  Therefore assessments may use methods such as practical demonstration with direct observation, third party feedback from clients and third-party industry representatives when students participate in industry tourism events, in-class presentations and written tests or oral questioning.

These assessment strategies and evidence gathering are in accordance with the relevant training package or accreditation guidelines.  Detailed Information is available in the assessment matrix, learning plans and assessment tools for each of the units of competency.  Assessors use this matrix to ensure assessments, are undertaken across the duration of the course, rather than clustered together at particular times.

Learning resources, facilities and equipment

The following learning resources, facilities and equipment are available at each campus so that you can achieve the skill and knowledge requirements of this course.

Learning resources may include access to Blackboard, PowerPoint presentations, videos, industry journals, conference brochures, handouts and industry guest speakers.

Facilities and equipment may include access to computers, printers, internet, office equipment, brochures, leaflets, flyers, brochure stands, a simulated tourism centre, information databases and computerised reservations systems (CRS), supplier contracts and customer files, regulatory documents distributed by government consumer protection regulators, Criminal Code Act 1995 for child sex offences outside Australia, Queensland Tourism Services Act 2003, airline and consolidation documentation or computer data, published fares, schedules and bulletins outlining fares and conditions.

Key dates

Semester and holiday dates are included in your Letter of Offer. View upcoming semester start and end dates.

Semester 1, 2024

Duration | 1 semester
When | Semester 1, 2024
Where | North Metropolitan TAFE (52786)
How | On campus and simulated work environment, to a minimum of 20 contact hours per week
Fees (total indicative for course)
  • Tuition fee: $6,240
  • Resources fee: $650
  • Materials fee: $0

Tuition fees are reviewed annually. If tuition fees are increased, you will be required to pay the new fees as they are introduced. You will be provided with an indicative schedule of fees in your Letter of Offer.

Resource fees are for consumables you use in your course e.g. paint, internet etc. You pay this fee to your college at enrolment. If your course goes longer than one semester, the resource fee may not need to be paid in one amount but may be spaced out over the duration of your course. Your college will advise you of the payment amount each semester.

Material fees are for items that remain your property after the course has been completed e.g. personal protective equipment, tools, text books etc. You pay this fee to your college at enrolment.

Work placement

There is no work placement requirement for this course, however, there are many opportunities for students to participate in both theory and practice at the new student tourism centre based in the reception area of the Northbridge campus.

Year 10/11
SIT30116 Certificate III in Tourism - AZV7
1 semester

To achieve this qualification, students must demonstrate competency in 15 units. These 15 are comprised of 4 core units and 11 elective units. Elective units listed below have been selected in consultation with industry.

Students who enrol into this qualification will be eligible for credit transfer of the units that they have already achieved. Fees paid by international students are set on a commercial basis and are paid as a whole of course fee - no refund will apply to credit transfers. Please refer to your letter of Offer for detailed duration and costings for your enrolment.

Core units
    National ID
    Unit title
  • SITTIND001 Source and use information on the tourism and travel industry
  • SITXCCS006 Provide service to customers
  • SITXCOM002 Show social and cultural sensitivity
  • SITXWHS001 Participate in safe work practices
Elective units
    National ID
    Unit title
  • SITHACS005 Provide porter services
  • SITHACS008 Provide accommodation reception services
  • SITTTSL002 Access and interpret product information
  • SITTTSL006 Prepare quotations
  • SITTTSL007 Process reservations
  • SITTTSL008 Book supplier products and services
  • SITTTSL011 Source airfares for domestic flights
  • SITXCCS002 Provide visitor information
  • SITXEBS001 Use social media in a business
  • SITXFIN001 Process financial transactions
  • SITXMPR002 Create a promotional display or stand

Assessment methods

The methods of assessment used in this course is based on students gaining the ability to understand the tourism industry and client expectations.  Therefore assessments may use methods such as practical demonstration with direct observation, third party feedback from clients and third-party industry representatives when students participate in industry tourism events, in-class presentations and written tests or oral questioning.

These assessment strategies and evidence gathering are in accordance with the relevant training package or accreditation guidelines.  Detailed Information is available in the assessment matrix, learning plans and assessment tools for each of the units of competency.  Assessors use this matrix to ensure assessments, are undertaken across the duration of the course, rather than clustered together at particular times.

Learning resources, facilities and equipment

The following learning resources, facilities and equipment are available at each campus so that you can achieve the skill and knowledge requirements of this course.

Learning resources may include access to Blackboard, PowerPoint presentations, videos, industry journals, conference brochures, handouts and industry guest speakers.

Facilities and equipment may include access to computers, printers, internet, office equipment, brochures, leaflets, flyers, brochure stands, a simulated tourism centre, information databases and computerised reservations systems (CRS), supplier contracts and customer files, regulatory documents distributed by government consumer protection regulators, Criminal Code Act 1995 for child sex offences outside Australia, Queensland Tourism Services Act 2003, airline and consolidation documentation or computer data, published fares, schedules and bulletins outlining fares and conditions.

Key dates

Semester and holiday dates are included in your Letter of Offer. View upcoming semester start and end dates.

Semester 2, 2024

Duration | 1 semester
When | Semester 2, 2024
Where | North Metropolitan TAFE (52786)
How | On campus and simulated work environment, to a minimum of 20 contact hours per week
Fees (total indicative for course)
  • Tuition fee: $6,240
  • Resources fee: $650
  • Materials fee: $0

Tuition fees are reviewed annually. If tuition fees are increased, you will be required to pay the new fees as they are introduced. You will be provided with an indicative schedule of fees in your Letter of Offer.

Resource fees are for consumables you use in your course e.g. paint, internet etc. You pay this fee to your college at enrolment. If your course goes longer than one semester, the resource fee may not need to be paid in one amount but may be spaced out over the duration of your course. Your college will advise you of the payment amount each semester.

Material fees are for items that remain your property after the course has been completed e.g. personal protective equipment, tools, text books etc. You pay this fee to your college at enrolment.

Work placement

There is no work placement requirement for this course, however, there are many opportunities for students to participate in both theory and practice at the new student tourism centre based in the reception area of the Northbridge campus.

Year 10/11
SIT30116 Certificate III in Tourism - AZV7
1 semester

To achieve this qualification, students must demonstrate competency in 15 units. These 15 are comprised of 4 core units and 11 elective units. Elective units listed below have been selected in consultation with industry.

Students who enrol into this qualification will be eligible for credit transfer of the units that they have already achieved. Fees paid by international students are set on a commercial basis and are paid as a whole of course fee - no refund will apply to credit transfers. Please refer to your letter of Offer for detailed duration and costings for your enrolment.

Core units
    National ID
    Unit title
  • SITTIND001 Source and use information on the tourism and travel industry
  • SITXCCS006 Provide service to customers
  • SITXCOM002 Show social and cultural sensitivity
  • SITXWHS001 Participate in safe work practices
Elective units
    National ID
    Unit title
  • SITHACS005 Provide porter services
  • SITHACS008 Provide accommodation reception services
  • SITTTSL002 Access and interpret product information
  • SITTTSL006 Prepare quotations
  • SITTTSL007 Process reservations
  • SITTTSL008 Book supplier products and services
  • SITTTSL011 Source airfares for domestic flights
  • SITXCCS002 Provide visitor information
  • SITXEBS001 Use social media in a business
  • SITXFIN001 Process financial transactions
  • SITXMPR002 Create a promotional display or stand

Assessment methods

The methods of assessment used in this course is based on students gaining the ability to understand the tourism industry and client expectations.  Therefore assessments may use methods such as practical demonstration with direct observation, third party feedback from clients and third-party industry representatives when students participate in industry tourism events, in-class presentations and written tests or oral questioning.

These assessment strategies and evidence gathering are in accordance with the relevant training package or accreditation guidelines.  Detailed Information is available in the assessment matrix, learning plans and assessment tools for each of the units of competency.  Assessors use this matrix to ensure assessments, are undertaken across the duration of the course, rather than clustered together at particular times.

Learning resources, facilities and equipment

The following learning resources, facilities and equipment are available at each campus so that you can achieve the skill and knowledge requirements of this course.

Learning resources may include access to Blackboard, PowerPoint presentations, videos, industry journals, conference brochures, handouts and industry guest speakers.

Facilities and equipment may include access to computers, printers, internet, office equipment, brochures, leaflets, flyers, brochure stands, a simulated tourism centre, information databases and computerised reservations systems (CRS), supplier contracts and customer files, regulatory documents distributed by government consumer protection regulators, Criminal Code Act 1995 for child sex offences outside Australia, Queensland Tourism Services Act 2003, airline and consolidation documentation or computer data, published fares, schedules and bulletins outlining fares and conditions.

Key dates

Semester and holiday dates are included in your Letter of Offer. View upcoming semester start and end dates.

Semester 1, 2025

Duration | 1 semester
When | Semester 1, 2025
Where | North Metropolitan TAFE (52786)
How | On campus and simulated work environment, to a minimum of 20 contact hours per week
Fees (total indicative for course)
  • Tuition fee: $6,240
  • Resources fee: $650
  • Materials fee: $0

Tuition fees are reviewed annually. If tuition fees are increased, you will be required to pay the new fees as they are introduced. You will be provided with an indicative schedule of fees in your Letter of Offer.

Resource fees are for consumables you use in your course e.g. paint, internet etc. You pay this fee to your college at enrolment. If your course goes longer than one semester, the resource fee may not need to be paid in one amount but may be spaced out over the duration of your course. Your college will advise you of the payment amount each semester.

Material fees are for items that remain your property after the course has been completed e.g. personal protective equipment, tools, text books etc. You pay this fee to your college at enrolment.

Work placement

There is no work placement requirement for this course, however, there are many opportunities for students to participate in both theory and practice at the new student tourism centre based in the reception area of the Northbridge campus.

Year 10/11
SIT30116 Certificate III in Tourism - AZV7
1 semester

To achieve this qualification, students must demonstrate competency in 15 units. These 15 are comprised of 4 core units and 11 elective units. Elective units listed below have been selected in consultation with industry.

Students who enrol into this qualification will be eligible for credit transfer of the units that they have already achieved. Fees paid by international students are set on a commercial basis and are paid as a whole of course fee - no refund will apply to credit transfers. Please refer to your letter of Offer for detailed duration and costings for your enrolment.

Core units
    National ID
    Unit title
  • SITTIND001 Source and use information on the tourism and travel industry
  • SITXCCS006 Provide service to customers
  • SITXCOM002 Show social and cultural sensitivity
  • SITXWHS001 Participate in safe work practices
Elective units
    National ID
    Unit title
  • SITHACS005 Provide porter services
  • SITHACS008 Provide accommodation reception services
  • SITTTSL002 Access and interpret product information
  • SITTTSL006 Prepare quotations
  • SITTTSL007 Process reservations
  • SITTTSL008 Book supplier products and services
  • SITTTSL011 Source airfares for domestic flights
  • SITXCCS002 Provide visitor information
  • SITXEBS001 Use social media in a business
  • SITXFIN001 Process financial transactions
  • SITXMPR002 Create a promotional display or stand

Assessment methods

The methods of assessment used in this course is based on students gaining the ability to understand the tourism industry and client expectations.  Therefore assessments may use methods such as practical demonstration with direct observation, third party feedback from clients and third-party industry representatives when students participate in industry tourism events, in-class presentations and written tests or oral questioning.

These assessment strategies and evidence gathering are in accordance with the relevant training package or accreditation guidelines.  Detailed Information is available in the assessment matrix, learning plans and assessment tools for each of the units of competency.  Assessors use this matrix to ensure assessments, are undertaken across the duration of the course, rather than clustered together at particular times.

Learning resources, facilities and equipment

The following learning resources, facilities and equipment are available at each campus so that you can achieve the skill and knowledge requirements of this course.

Learning resources may include access to Blackboard, PowerPoint presentations, videos, industry journals, conference brochures, handouts and industry guest speakers.

Facilities and equipment may include access to computers, printers, internet, office equipment, brochures, leaflets, flyers, brochure stands, a simulated tourism centre, information databases and computerised reservations systems (CRS), supplier contracts and customer files, regulatory documents distributed by government consumer protection regulators, Criminal Code Act 1995 for child sex offences outside Australia, Queensland Tourism Services Act 2003, airline and consolidation documentation or computer data, published fares, schedules and bulletins outlining fares and conditions.

Key dates

Semester and holiday dates are included in your Letter of Offer. View upcoming semester start and end dates.

There may be further semester intakes available for enrolment. You can view any further intakes when you submit your online application(opens in a new tab).

For information about pathways from TAFE to university, view our Pathways to university page.

How to apply

Apply to study at TAFE in six steps:

  1. find a course;
  2. check entry requirements;
  3. submit an application;
  4. accept your offer and pay;
  5. apply for your student visa; and
  6. receive your visa and come to Australia for your studies.
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TAFE International Western Australia (TIWA) is the Registered Training Organisation (RTO) and Commonwealth Register of Institutions and Courses for Overseas Students (CRICOS) provider, for the delivery of training to international students, enrolled in a TAFE course in Western Australia. This nationally recognised course is delivered by a Western Australian TAFE college on TIWA's behalf. TIWA retains responsibility for the quality of the training and assessment delivered by the TAFE colleges and for the issue of certification documentation to students.

Last updated on December 1, 2022