Refund policy

Refund requests​

The policy below will apply to students who are the holders of a student visa. It does not apply for enrolments where the student is on a de​pendant visa.

All TIWA refunds will be made in accordance with the refund table and conditions contained in this policy.

A notice of withdrawal may be accepted as grounds for a partial refund of fees if the supporting documentary evidence can substantiate a claim due to:

  • illness or disability
  • death of a close family member (parent, sibling, spouse, child) or
  • political or civil event that prevents a student continuing a program

Refund Policy

​Reason for Refund ​Amount   refunded  ELICOS ​Amount refunded  TAFE

Amount refunded HIGHER EDUCATION

Amount refunded SCHOOL
​Visa unsuccessful prior to commencement ​All the fees paid
excluding $280
​All the fees paid
excluding $280
​All the fees paid
excluding $280
​All the fees paid
excluding $280
If TIWA is unable to provide
the course at any of its Institutions
​100% refunded
​100% refunded​100% refunded​100% refunded
If incorrect or incomplete
information is supplied by the applicant and the offer is withdrawn by TIWA
​All fees paid
excluding $600
​All fees paid
excluding $600
​All fees paid
excluding $600
​All fees paid
excluding $600
Student withdrawal 10wks or more before the course commences​TIWA will retain 10% of the full term
tuition fee
​TIWA will retain 10% of the full semester
tuition fee
​TIWA will retain 10% of the full semester
tuition fee
​TIWA will retain 10% of the full semester
tuition fee
Student withdrawal 4–
10wks before the course commences
​TIWA will retain 30%
of the full term
tuition fee
​TIWA will retain 30% of the full semester
tuition fee
​TIWA will retain 30% of the full semester
tuition fee
​TIWA will retain 30% of the full semester
tuition fee
Student withdrawal 0–
4wks before the course
commences
​NO REFUND​TIWA will retain 50% of the full semester
tuition fee
​TIWA will retain 50% of the full semester
tuition fee
​TIWA will retain 50% of the full semester
tuition fee
Student withdrawal 0–
4wks after the course commences
​NO REFUND​TIWA will retain 60% of the full semester
tuition fee
​TIWA will retain 60% of the full semester
tuition fee
​TIWA will retain 60% of the full semester
tuition fee
Student withdrawal 4wks or more after the course commences​NO REFUND​NO REFUND​NO REFUND​NO REFUND
​Breach of visa conditions or rules of the provider and the student is terminated ​NO REFUND​NO REFUNDNO REFUND​NO REFUND​
Change of visa sub-class to permanent resident​Pro-rata based on number of weeks studied​Pro-rata based on number of weeks studied​0 - 4 weeks after classes commence
Pro-rata based on number of weeks studied
More than 4 weeks after classes commence
No refund - new fee rate will apply from the next semester
Pro-rata based on number of weeks studied
Change of visa sub-class temporary resident​No refund - new fee rate will apply from next term​No refund - new fee rate will apply from next semester​No refund - new fee rate will apply from next semester​No refund - new fee rate will apply from next semester
​If you obtain a deferral and then do not enrol in the course the refund policy relevant at the date of deferral will be applied to any pre-pad fees​Policy applied based on deferral date​Policy applied based on deferral date​Policy applied based on deferral date​Policy applied based on deferral date
​If you do not meet mainstream entry from an ELICOS enrolment​All the fees paid
excluding $280
​All the fees paid
excluding $280
​All the fees paid
excluding $280
​All the fees paid
excluding $280
Visa unsuccessful after commencementPro-rata based on number of weeks studiedPro-rata based on number of weeks studiedPro-rata based on number of weeks studiedPro-rata based on number of weeks studied
Withdrawal prior to acceptance of TIWA offer​100% refunded​100% refunded​100% refunded​100% refunded

Download the TIWA Refund ​​Polic​y

Applying for a refund

Refund applications for full or partial refunds must:

The information provided by the student must include:

  • the student’s payment details
  • the student’s signature (or guardian if under 18 years)
  • all supporting documents relevant to the claim

Refund applications will not be processed where the signature on the Refund and Withdrawal form does not match the student’s signature as shown on other documents provided by the student for admission to TIWA.

For minors the Refund and Withdrawal form must be signed by the nominated Parent/Guardian.

The date of the notification for refund is the date the completed form is received by TIWA or date/time of email advice.

All amounts due to TIWA must be paid before any refund is made. Any outstanding amounts will be deducted from the refund due.

All refunds will be paid in Australian dollars $AUD, where this is not possible refunds will be paid in United States dollars $USD.

Fees paid by credit card will be refunded to the same credit card.

Submitting the Refund Form

When you have completed all details in the form and attached all required documentation, please submit to TIWA's Admissions Team via:

Post: TIWA Admissions, Locked Bag 16, Osborne Park DC WA 6916

If you have difficulties completing a form you can talk to a Student Advisor who will assist you to complete the form.

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