Refund policy

Refund requests​

The policy below will apply to students who are the holders of a student visa. It does not apply for enrolments where the student is on a dependant visa. After students have commenced their enrolment their circumstances may change and they may have to withdraw.

All TIWA refunds will be made in accordance with the refund table and conditions contained in this policy.

A notice of withdrawal may be accepted as grounds for a partial refund of fees if the supporting documentary evidence can substantiate a claim due to:

• illness or disability
• death of a close family member (parent, sibling, spouse, child) or
• political or civil event that prevents a student continuing a program

Refund Policy

Download the TIWA Refund ​​Polic​y

Applying for a refund

Refund applications for full or partial refunds must:

• be made in writing using the ​Refund and Withdrawal Form;
• be accompanied by ​Request for Release Form (if applicable);
• set out the reasons for the request; and
• be emailed to admissions.tiwa@dtwd.wa.gov.au.

The information provided by the student must include:

• the student’s payment details
• the student’s signature (or guardian if under 18 years)
• all supporting documents relevant to the claim

Refund requests where your student visa application is unsuccessful must include a copy of the official notification of rejection from the Department of Home Affairs. Refunds submitted for any other reason (not visa rejection) must include supporting documentation may include (but not be limited to);

• copy of plane tickets/boarding passes;
• passport bio data and signature page; and
• medical certificates etc.

Refund applications will not be processed where the signature on the refund and withdrawal form does not match your signature as shown on other documents provided by you for admission to TIWA.

• For minors the TIWA Refund and Withdrawal form must be signed by the nominated parent/guardian.
• The date of the notification for refund is the date the completed form is received by TIWA or date/time of email.
• All amounts due to TIWA must be paid before any refund is made. Any outstanding amounts will be deducted from the refund due.
• All refunds will be paid in Australian dollars ($AUD). Where this is not possible refunds will be paid in United States dollars ($USD).
• Fees paid by credit card will be refunded to the same credit card.

Submitting the Refund Form

When you have completed all details in the form and attached all required documentation, please submit to TIWA's Admissions Team via:

Post: TIWA Admissions, Locked Bag 16, Osborne Park DC WA 6916

If you have difficulties completing a form you can talk to a Student Advisor who will assist you to complete the form.