SIT50116 Diploma of Travel and Tourism Management

National ID
SIT50116
WA Course Code
AZU0
CRICOS code
093632J
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Why choose this course?

Take the next step for an adventurous career in the travel and tourism industry in areas such as tourism visitor services, leisure and corporate travel consulting, luxury and adventure travel and hotel accommodation services. Gain an understanding of popular tourist destinations and the operations of a travel company, using the latest travel software programs. During your studies you will learn strong business skills to become a business leader, to incorporate marketing functions, to monitor staffing, to work within travel and tourism law requirements, assess risks and monitor finance and budgets.

In this course you will participate in tourism industry site visits and events, networking events and guest speaker events with the opportunity to network with industry personnel.

On completion of studies you will have strong communication and customer service skills to engage positively with clients to make a lasting impression that will make them want to return and become regular customers.

This course is superseded. You can still enrol in this course, and you will be contacted if you need to transition into the next version when it becomes available.

Career opportunities

  • Reservations Manager
  • Tourism Manager
  • Travel Agency Manager
  • Visitor Information Centre Manager

  • An IELTS score (Academic) of 6.0 with no band score less than 5.5 or equivalent.

  • Equivalent to Australian Year 12.

  • OR Completion of SIT30116 Certificate III in Tourism OR SIT30216 Certificate III in Travel is required for entry into this course.

​Please view Admission requirements for your country of origin.

Please refer to the Non-Tuition Fees section of your Letter of Offer for any additional requirements where a cost may be incurred.

Your study options

Semester 2, 2023

Duration | 2 semesters
When | Semester 2, 2023
Where | North Metropolitan TAFE (52786)

Location map

How | On campus and simulated work environment, to a minimum of 20 contact hours per week
Fees (total indicative for course)
  • Tuition fee: $12,480
  • Resources fee: $500
  • Materials fee: $0

Tuition fees are reviewed annually. If tuition fees are increased, you will be required to pay the new fees as they are introduced. You will be provided with an indicative schedule of fees in your Letter of Offer.

Resource fees are for consumables you use in your course e.g. paint, internet etc. You pay this fee to your college at enrolment. If your course goes longer than one semester, the resource fee may not need to be paid in one amount but may be spaced out over the duration of your course. Your college will advise you of the payment amount each semester.

Material fees are for items that remain your property after the course has been completed e.g. personal protective equipment, tools, text books etc. You pay this fee to your college at enrolment.

Work placement

There is no work placement requirement for this course, however, there are many opportunities for students to participate in both theory and practice at the new student tourism centre based in the reception area of the Northbridge campus.

Year 10/11
SIT30116 Certificate III in Tourism - AZV7
1 semester
Year 12
SIT50116 Diploma of Travel and Tourism Management - AZU0
2 semesters

To achieve this qualification, students must demonstrate competency in 23 units. These 23 are comprised of 12 core units and 11 elective units. Elective units listed below have been selected in consultation with industry.

Students who enrol into this qualification will be eligible for credit transfer of the units that they have already achieved. Fees paid by international students are set on a commercial basis and are paid as a whole of course fee - no refund will apply to credit transfers. Please refer to your letter of Offer for detailed duration and costings for your enrolment.

Core units
    National ID
    Unit title
  • SITTIND001 Source and use information on the tourism and travel industry
  • SITXCCS007 Enhance customer service experiences
  • SITXCCS008 Develop and manage quality customer service practices
  • SITXCOM005 Manage conflict
  • SITXFIN002 Interpret financial information
  • SITXFIN003 Manage finances within a budget
  • SITXFIN004 Prepare and monitor budgets
  • SITXHRM003 Lead and manage people
  • SITXMGT001 Monitor work operations
  • SITXMGT002 Establish and conduct business relationships
  • SITXWHS003 Implement and monitor work health and safety practices
Elective units
    National ID
    Unit title
  • BSBMKG510 Plan e-marketing communications
  • SITTPPD001 Package tourism products
  • SITTTSL002 Access and interpret product information
  • SITTTSL006 Prepare quotations
  • SITTTSL007 Process reservations
  • SITTTSL008 Book supplier products and services
  • SITTTSL011 Source airfares for domestic flights
  • SITXCCS002 Provide visitor information
  • SITXHRM004 Recruit, select and induct staff
  • SITXMPR001 Coordinate production of brochures and marketing materials
  • SITXMPR004 Coordinate marketing activities

Assessment methods

The methods of assessment used in this course include written assessments, observation, group and individual in class projects, an online project – social media monitoring and managing applications, case studies, research assessments, role play including on-site excursions with participative activities and use of online Computerised Reservation Systems using third-party software.

These assessment strategies and evidence gathering are in accordance with the relevant training package or accreditation guidelines.  Detailed Information is available in the assessment matrix, learning plans and assessment tools for each of the units of competency.  Assessors use this matrix to ensure assessments, are undertaken across the duration of the course, rather than clustered together at particular times.

Learning resources, facilities and equipment

The following learning resources, facilities and equipment are available at each campus so that you can achieve the skill and knowledge requirements of this course.

Learning resources may include access to Blackboard, PowerPoint presentations, videos, industry journals, conference brochures, handouts, lecturer knowledge and guest speakers.

Facilities and equipment may include access to computers, printers, internet, office equipment, a simulated tourism centre, information on codes of conduct, membership and benefits, government regulations that describe laws specifically relevant to the tourism industry, Criminal Code Act 1995 for child sex offences outside Australia, Queensland Tourism Services Act 2003, organisational documents and templates, performance reports, rosters and staff reports.

Key dates

Semester and holiday dates are included in your Letter of Offer. View upcoming semester start and end dates.

Semester 1, 2024

Duration | 2 semesters
When | Semester 1, 2024
Where | North Metropolitan TAFE (52786)

Location map

How | On campus and simulated work environment, to a minimum of 20 contact hours per week
Fees (total indicative for course)
  • Tuition fee: $12,480
  • Resources fee: $500
  • Materials fee: $0

Tuition fees are reviewed annually. If tuition fees are increased, you will be required to pay the new fees as they are introduced. You will be provided with an indicative schedule of fees in your Letter of Offer.

Resource fees are for consumables you use in your course e.g. paint, internet etc. You pay this fee to your college at enrolment. If your course goes longer than one semester, the resource fee may not need to be paid in one amount but may be spaced out over the duration of your course. Your college will advise you of the payment amount each semester.

Material fees are for items that remain your property after the course has been completed e.g. personal protective equipment, tools, text books etc. You pay this fee to your college at enrolment.

Work placement

There is no work placement requirement for this course, however, there are many opportunities for students to participate in both theory and practice at the new student tourism centre based in the reception area of the Northbridge campus.

Year 10/11
SIT30116 Certificate III in Tourism - AZV7
1 semester
Year 12
SIT50116 Diploma of Travel and Tourism Management - AZU0
2 semesters

To achieve this qualification, students must demonstrate competency in 23 units. These 23 are comprised of 12 core units and 11 elective units. Elective units listed below have been selected in consultation with industry.

Students who enrol into this qualification will be eligible for credit transfer of the units that they have already achieved. Fees paid by international students are set on a commercial basis and are paid as a whole of course fee - no refund will apply to credit transfers. Please refer to your letter of Offer for detailed duration and costings for your enrolment.

Core units
    National ID
    Unit title
  • SITTIND001 Source and use information on the tourism and travel industry
  • SITXCCS007 Enhance customer service experiences
  • SITXCCS008 Develop and manage quality customer service practices
  • SITXCOM005 Manage conflict
  • SITXFIN002 Interpret financial information
  • SITXFIN003 Manage finances within a budget
  • SITXFIN004 Prepare and monitor budgets
  • SITXHRM003 Lead and manage people
  • SITXMGT001 Monitor work operations
  • SITXMGT002 Establish and conduct business relationships
  • SITXWHS003 Implement and monitor work health and safety practices
Elective units
    National ID
    Unit title
  • BSBMKG510 Plan e-marketing communications
  • SITTPPD001 Package tourism products
  • SITTTSL002 Access and interpret product information
  • SITTTSL006 Prepare quotations
  • SITTTSL007 Process reservations
  • SITTTSL008 Book supplier products and services
  • SITTTSL011 Source airfares for domestic flights
  • SITXCCS002 Provide visitor information
  • SITXHRM004 Recruit, select and induct staff
  • SITXMPR001 Coordinate production of brochures and marketing materials
  • SITXMPR004 Coordinate marketing activities

Assessment methods

The methods of assessment used in this course include written assessments, observation, group and individual in class projects, an online project – social media monitoring and managing applications, case studies, research assessments, role play including on-site excursions with participative activities and use of online Computerised Reservation Systems using third-party software.

These assessment strategies and evidence gathering are in accordance with the relevant training package or accreditation guidelines.  Detailed Information is available in the assessment matrix, learning plans and assessment tools for each of the units of competency.  Assessors use this matrix to ensure assessments, are undertaken across the duration of the course, rather than clustered together at particular times.

Learning resources, facilities and equipment

The following learning resources, facilities and equipment are available at each campus so that you can achieve the skill and knowledge requirements of this course.

Learning resources may include access to Blackboard, PowerPoint presentations, videos, industry journals, conference brochures, handouts, lecturer knowledge and guest speakers.

Facilities and equipment may include access to computers, printers, internet, office equipment, a simulated tourism centre, information on codes of conduct, membership and benefits, government regulations that describe laws specifically relevant to the tourism industry, Criminal Code Act 1995 for child sex offences outside Australia, Queensland Tourism Services Act 2003, organisational documents and templates, performance reports, rosters and staff reports.

Key dates

Semester and holiday dates are included in your Letter of Offer. View upcoming semester start and end dates.

Semester 2, 2024

Duration | 2 semesters
When | Semester 2, 2024
Where | North Metropolitan TAFE (52786)

Location map

How | On campus and simulated work environment, to a minimum of 20 contact hours per week
Fees (total indicative for course)
  • Tuition fee: $12,480
  • Resources fee: $500
  • Materials fee: $0

Tuition fees are reviewed annually. If tuition fees are increased, you will be required to pay the new fees as they are introduced. You will be provided with an indicative schedule of fees in your Letter of Offer.

Resource fees are for consumables you use in your course e.g. paint, internet etc. You pay this fee to your college at enrolment. If your course goes longer than one semester, the resource fee may not need to be paid in one amount but may be spaced out over the duration of your course. Your college will advise you of the payment amount each semester.

Material fees are for items that remain your property after the course has been completed e.g. personal protective equipment, tools, text books etc. You pay this fee to your college at enrolment.

Work placement

There is no work placement requirement for this course, however, there are many opportunities for students to participate in both theory and practice at the new student tourism centre based in the reception area of the Northbridge campus.

Year 10/11
SIT30116 Certificate III in Tourism - AZV7
1 semester
Year 12
SIT50116 Diploma of Travel and Tourism Management - AZU0
2 semesters

To achieve this qualification, students must demonstrate competency in 23 units. These 23 are comprised of 12 core units and 11 elective units. Elective units listed below have been selected in consultation with industry.

Students who enrol into this qualification will be eligible for credit transfer of the units that they have already achieved. Fees paid by international students are set on a commercial basis and are paid as a whole of course fee - no refund will apply to credit transfers. Please refer to your letter of Offer for detailed duration and costings for your enrolment.

Core units
    National ID
    Unit title
  • SITTIND001 Source and use information on the tourism and travel industry
  • SITXCCS007 Enhance customer service experiences
  • SITXCCS008 Develop and manage quality customer service practices
  • SITXCOM005 Manage conflict
  • SITXFIN002 Interpret financial information
  • SITXFIN003 Manage finances within a budget
  • SITXFIN004 Prepare and monitor budgets
  • SITXHRM003 Lead and manage people
  • SITXMGT001 Monitor work operations
  • SITXMGT002 Establish and conduct business relationships
  • SITXWHS003 Implement and monitor work health and safety practices
Elective units
    National ID
    Unit title
  • BSBMKG510 Plan e-marketing communications
  • SITTPPD001 Package tourism products
  • SITTTSL002 Access and interpret product information
  • SITTTSL006 Prepare quotations
  • SITTTSL007 Process reservations
  • SITTTSL008 Book supplier products and services
  • SITTTSL011 Source airfares for domestic flights
  • SITXCCS002 Provide visitor information
  • SITXHRM004 Recruit, select and induct staff
  • SITXMPR001 Coordinate production of brochures and marketing materials
  • SITXMPR004 Coordinate marketing activities

Assessment methods

The methods of assessment used in this course include written assessments, observation, group and individual in class projects, an online project – social media monitoring and managing applications, case studies, research assessments, role play including on-site excursions with participative activities and use of online Computerised Reservation Systems using third-party software.

These assessment strategies and evidence gathering are in accordance with the relevant training package or accreditation guidelines.  Detailed Information is available in the assessment matrix, learning plans and assessment tools for each of the units of competency.  Assessors use this matrix to ensure assessments, are undertaken across the duration of the course, rather than clustered together at particular times.

Learning resources, facilities and equipment

The following learning resources, facilities and equipment are available at each campus so that you can achieve the skill and knowledge requirements of this course.

Learning resources may include access to Blackboard, PowerPoint presentations, videos, industry journals, conference brochures, handouts, lecturer knowledge and guest speakers.

Facilities and equipment may include access to computers, printers, internet, office equipment, a simulated tourism centre, information on codes of conduct, membership and benefits, government regulations that describe laws specifically relevant to the tourism industry, Criminal Code Act 1995 for child sex offences outside Australia, Queensland Tourism Services Act 2003, organisational documents and templates, performance reports, rosters and staff reports.

Key dates

Semester and holiday dates are included in your Letter of Offer. View upcoming semester start and end dates.

Semester 1, 2025

Duration | 2 semesters
When | Semester 1, 2025
Where | North Metropolitan TAFE (52786)

Location map

How | On campus and simulated work environment, to a minimum of 20 contact hours per week
Fees (total indicative for course)
  • Tuition fee: $12,480
  • Resources fee: $500
  • Materials fee: $0

Tuition fees are reviewed annually. If tuition fees are increased, you will be required to pay the new fees as they are introduced. You will be provided with an indicative schedule of fees in your Letter of Offer.

Resource fees are for consumables you use in your course e.g. paint, internet etc. You pay this fee to your college at enrolment. If your course goes longer than one semester, the resource fee may not need to be paid in one amount but may be spaced out over the duration of your course. Your college will advise you of the payment amount each semester.

Material fees are for items that remain your property after the course has been completed e.g. personal protective equipment, tools, text books etc. You pay this fee to your college at enrolment.

Work placement

There is no work placement requirement for this course, however, there are many opportunities for students to participate in both theory and practice at the new student tourism centre based in the reception area of the Northbridge campus.

Year 10/11
SIT30116 Certificate III in Tourism - AZV7
1 semester
Year 12
SIT50116 Diploma of Travel and Tourism Management - AZU0
2 semesters

To achieve this qualification, students must demonstrate competency in 23 units. These 23 are comprised of 12 core units and 11 elective units. Elective units listed below have been selected in consultation with industry.

Students who enrol into this qualification will be eligible for credit transfer of the units that they have already achieved. Fees paid by international students are set on a commercial basis and are paid as a whole of course fee - no refund will apply to credit transfers. Please refer to your letter of Offer for detailed duration and costings for your enrolment.

Core units
    National ID
    Unit title
  • SITTIND001 Source and use information on the tourism and travel industry
  • SITXCCS007 Enhance customer service experiences
  • SITXCCS008 Develop and manage quality customer service practices
  • SITXCOM005 Manage conflict
  • SITXFIN002 Interpret financial information
  • SITXFIN003 Manage finances within a budget
  • SITXFIN004 Prepare and monitor budgets
  • SITXHRM003 Lead and manage people
  • SITXMGT001 Monitor work operations
  • SITXMGT002 Establish and conduct business relationships
  • SITXWHS003 Implement and monitor work health and safety practices
Elective units
    National ID
    Unit title
  • BSBMKG510 Plan e-marketing communications
  • SITTPPD001 Package tourism products
  • SITTTSL002 Access and interpret product information
  • SITTTSL006 Prepare quotations
  • SITTTSL007 Process reservations
  • SITTTSL008 Book supplier products and services
  • SITTTSL011 Source airfares for domestic flights
  • SITXCCS002 Provide visitor information
  • SITXHRM004 Recruit, select and induct staff
  • SITXMPR001 Coordinate production of brochures and marketing materials
  • SITXMPR004 Coordinate marketing activities

Assessment methods

The methods of assessment used in this course include written assessments, observation, group and individual in class projects, an online project – social media monitoring and managing applications, case studies, research assessments, role play including on-site excursions with participative activities and use of online Computerised Reservation Systems using third-party software.

These assessment strategies and evidence gathering are in accordance with the relevant training package or accreditation guidelines.  Detailed Information is available in the assessment matrix, learning plans and assessment tools for each of the units of competency.  Assessors use this matrix to ensure assessments, are undertaken across the duration of the course, rather than clustered together at particular times.

Learning resources, facilities and equipment

The following learning resources, facilities and equipment are available at each campus so that you can achieve the skill and knowledge requirements of this course.

Learning resources may include access to Blackboard, PowerPoint presentations, videos, industry journals, conference brochures, handouts, lecturer knowledge and guest speakers.

Facilities and equipment may include access to computers, printers, internet, office equipment, a simulated tourism centre, information on codes of conduct, membership and benefits, government regulations that describe laws specifically relevant to the tourism industry, Criminal Code Act 1995 for child sex offences outside Australia, Queensland Tourism Services Act 2003, organisational documents and templates, performance reports, rosters and staff reports.

Key dates

Semester and holiday dates are included in your Letter of Offer. View upcoming semester start and end dates.

There may be further semester intakes available for enrolment. You can view any further intakes when you submit your online application(opens in a new tab).

For information about pathways from TAFE to university, view our Pathways to university page.

How to apply

Apply to study at TAFE in six steps:

  1. find a course;
  2. check entry requirements;
  3. submit an application;
  4. accept your offer and pay;
  5. apply for your student visa; and
  6. receive your visa and come to Australia for your studies.

View our TAFE application process for detailed advice

Cutoff dates to apply for TAFE Semester 2, 2023:

  • Students not in Australia: applications close Friday 19 May 2023.
  • Students already in Australia: applications will be assessed depending on availability.
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TAFE International Western Australia (TIWA) is the Registered Training Organisation (RTO) and Commonwealth Register of Institutions and Courses for Overseas Students (CRICOS) provider, for the delivery of training to international students, enrolled in a TAFE course in Western Australia. This nationally recognised course is delivered by a Western Australian TAFE college on TIWA's behalf. TIWA retains responsibility for the quality of the training and assessment delivered by the TAFE colleges and for the issue of certification documentation to students.

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Last updated on November 30, 2022