CHC32015 Certificate III in Community Services

National ID
CHC32015
WA Course Code
AWJ2
CRICOS code
090729B

Why choose this course?

Start your career in making a difference to communities with this qualification. This course will provide you with the practical skills and knowledge to work effectively with individuals and groups in residential and community settings to identify their needs, and plan and develop appropriate services to meet those needs.

You will learn about the community services sector including mental health, alcohol and other drug services, and domestic violence services. You will acquire skills in communication, working effectively and appropriately with individuals and groups in a variety of settings, gathering, maintaining and providing information, advocacy and community development processes, ethical behaviour and the legal responsibilities of community workers.

As part of this course you will undertake work experience to build your skills and knowledge of community services.

If you wish to further your career opportunities, you can enrol into the CHC42015 Certificate IV in Community Services.

Career opportunities

  • Aged Care Worker
  • Community Worker
  • Youth Worker

  • An IELTS score (academic) of 5.5 with no band score less than 5.0 or equivalent.

  • Completion of the equivalent of Australian Year 10.

  • This course requires immunisations and/or proof of vaccination status before attending mandatory work placement. Costs and vaccine requirements may vary depending on your placement centre and/or doctor’s fee schedule. Please follow instructions/advice provided to you during enrolment/orientation. You will not be able to complete your course if these requirements are not met.

Please refer to the Non-Tuition Fees section of your Letter of Offer for any additional requirements where a cost may be incurred.

Your study options

Semester 2, 2023

Duration | 1 semester
When | Semester 2, 2023
Where | South Regional TAFE (52790)
How | On campus and work placement, to a minimum of 20 contact hours per week
Fees (total indicative for course)
  • Tuition fee: $6,530
  • Resources fee: $195
  • Materials fee: $140

Tuition fees are reviewed annually. If tuition fees are increased, you will be required to pay the new fees as they are introduced. You will be provided with an indicative schedule of fees in your Letter of Offer.

Resource fees are for consumables you use in your course e.g. paint, internet etc. You pay this fee to your college at enrolment. If your course goes longer than one semester, the resource fee may not need to be paid in one amount but may be spaced out over the duration of your course. Your college will advise you of the payment amount each semester.

Material fees are for items that remain your property after the course has been completed e.g. personal protective equipment, tools, text books etc. You pay this fee to your college at enrolment.

Work placement

Students are required to undertake approximately 60 hours of supervised work placement in a relevant community services agency or facility. This work placement helps to strengthen the skills and knowledge you have learnt during your studies in a real workplace environment. You will be supervised during your work placement by staff at the facility and your supervision and support requirements will be fully documented.

Year 10/11/12
CHC32015 Certificate III in Community Services - AWJ2
1 semester

Core units
    National ID
    Unit title
  • CHCCCS016 Respond to client needs
  • CHCCOM005 Communicate and work in health or community services
  • CHCDIV001 Work with diverse people
  • HLTWHS002 Follow safe work practices for direct client care
  • HLTWHS006 Manage personal stressors in the work environment
Elective units
    National ID
    Unit title
  • BSBWOR301 Organise personal work priorities and development
  • CHCCCS009 Facilitate responsible behaviour
  • CHCCCS019 Recognise and respond to crisis situations
  • CHCCDE003 Work within a community development framework
  • CHCDIV002 Promote Aboriginal and/or Torres Strait Islander cultural safety
  • CHCPRP001 Develop and maintain networks and collaborative partnerships
  • HLTAID011 Provide First Aid

Assessment methods

The methods of assessment used in this course include written tests, oral questions, direct observations such as role-plays and practical activities, assignments including projects and evidence portfolios and third party assessment and work placement.

These assessment strategies and evidence gathering are in accordance with the relevant training package or accreditation guidelines. Detailed Information is available in the assessment matrix, learning plans and assessment tools for each of the units of competency. Assessors use this matrix to ensure assessments, are undertaken across the duration of the course, rather than clustered together at particular times.

Learning resources, facilities and equipment

The following learning resources, facilities and equipment are available at each campus so that you can achieve the skill and knowledge requirements of this course.

Learning resources may include access to handouts, industry web links, You tube clips, PowerPoints, videos and online resources such as Blendspace.

Facilities and equipment may include access to classrooms, computer labs, equipment and facilities relevant to the community services industry.

Key dates

Semester and holiday dates are included in your Letter of Offer. View upcoming semester start and end dates.

Semester 2, 2023

Duration | 1 semester
When | Semester 2, 2023
Where | North Metropolitan TAFE (52786)
How | On campus and work placement, to a minimum of 20 contact hours per week
Fees (total indicative for course)
  • Tuition fee: $6,530
  • Resources fee: $200
  • Materials fee: $220

Tuition fees are reviewed annually. If tuition fees are increased, you will be required to pay the new fees as they are introduced. You will be provided with an indicative schedule of fees in your Letter of Offer.

Resource fees are for consumables you use in your course e.g. paint, internet etc. You pay this fee to your college at enrolment. If your course goes longer than one semester, the resource fee may not need to be paid in one amount but may be spaced out over the duration of your course. Your college will advise you of the payment amount each semester.

Material fees are for items that remain your property after the course has been completed e.g. personal protective equipment, tools, text books etc. You pay this fee to your college at enrolment.

Work placement

Students are required to undertake approximately 20 hours of work place volunteering in a relevant community services agency or facility. Work placements are organised and coordinated in accordance with the North Metropolitan TAFE Work Placement/Work Placement Policy (PCY092). A comprehensive risk management process is undertaken and documented to ensure it is deemed a safe workplace. A database of work placement organisations is maintained by North Metropolitan TAFE.

To be accepted for workplace volunteering in a Community Services agency, students may require a National Police Clearance certificate and a Working with Children Card based on workplace policy. Some agencies have additional requirements before accepting students on work experience.

To achieve this qualification, students must demonstrate competency in 12 units. These 12 units are comprised of 5 core units and 7 elective units as listed below. Elective units listed below have been selected in consultation with industry.

Students who enrol into this qualification will be eligible for credit transfer of the units that they have already achieved. Fees paid by international students are set on a commercial basis and are paid as a whole of course fee - no refund will apply to credit transfers. Please refer to your letter of Offer for detailed duration and costings for your enrolment.

Core units
    National ID
    Unit title
  • CHCCCS016 Respond to client needs
  • CHCCOM005 Communicate and work in health or community services
  • CHCDIV001 Work with diverse people
  • HLTAID011 Provide First Aid
  • HLTWHS002 Follow safe work practices for direct client care
  • HLTWHS006 Manage personal stressors in the work environment
Elective units
    National ID
    Unit title
  • BSBWOR202 Organise and complete daily work activities
  • CHCCDE001 Work within a community development framework
  • CHCCOM001 Provide first point of contact
  • CHCDIV002 Promote Aboriginal and/or Torres Strait Islander cultural safety
  • CHCGRP001 Support group activities
  • CHCVOL001 Be an effective volunteer
  • HLTAID011 Provide First Aid

Assessment methods

The methods of assessment used in this course include knowledge questions, role plays, case study scenarios, projects and presentations.

These assessment strategies and evidence gathering are in accordance with the relevant training package or accreditation guidelines. Detailed Information is available in the assessment matrix, learning plans and assessment tools for each of the units of competency. Assessors use the matrix to ensure assessments, are undertaken across the duration of the course, rather than clustered together at particular times.

Learning resources, facilities and equipment

The following learning resources, facilities and equipment are available at each campus so that you can achieve the skill and knowledge requirements of this course.

Learning resources may include access to Blackboard, Lecturer developed handouts, workbooks, learner guides, textbooks, case studies, scenarios, access to health, safety and community services websites, and policies and procedures.

Facilities and equipment may include access to fully equipped learning areas, library resource centre, computer labs, and a simulated workplace, which has been designed to reflect a real world community services agency.

Key dates

Semester and holiday dates are included in your Letter of Offer. View upcoming semester start and end dates.

Semester 2, 2023

Duration | 1 semester
When | Semester 2, 2023
Where | South Metropolitan TAFE (52787)
How | On campus and work placement, to a minimum of 20 contact hours per week
Fees (total indicative for course)
  • Tuition fee: $6,530
  • Resources fee: $459
  • Materials fee: $225

Tuition fees are reviewed annually. If tuition fees are increased, you will be required to pay the new fees as they are introduced. You will be provided with an indicative schedule of fees in your Letter of Offer.

Resource fees are for consumables you use in your course e.g. paint, internet etc. You pay this fee to your college at enrolment. If your course goes longer than one semester, the resource fee may not need to be paid in one amount but may be spaced out over the duration of your course. Your college will advise you of the payment amount each semester.

Material fees are for items that remain your property after the course has been completed e.g. personal protective equipment, tools, text books etc. You pay this fee to your college at enrolment.

Work placement

Students are required to undertake approximately 50 hours of supervised work placement in a relevant community services agency or facility. This work placement helps to strengthen the skills and knowledge you have learnt during your studies in a real workplace environment. You will be supervised during your work placement by staff at the facility and your supervision and support requirements will be fully documented. An SMT Lecturer will conduct workplace visits to provide ongoing support, modelling and coaching.

To achieve this qualification, students must demonstrate competency in 12 units. These 12 are comprised of 5 core units and 7 elective units. Elective units listed below have been selected in consultation with industry.

Students who enrol into this qualification will be eligible for credit transfer of the units that they have already achieved. Fees paid by international students are set on a commercial basis and are paid as a whole of course fee - no refund will apply to credit transfers. Please refer to your letter of Offer for detailed duration and costings for your enrolment.

Core units
    National ID
    Unit title
  • CHCCCS016 Respond to client needs
  • CHCCOM005 Communicate and work in health or community services
  • CHCDIV001 Work with diverse people
  • HLTWHS002 Follow safe work practices for direct client care
  • HLTWHS006 Manage personal stressors in the work environment
Elective units
    National ID
    Unit title
  • CHCAOD001 Work in an alcohol and other drugs context
  • CHCCDE003 Work within a community development framework
  • CHCDIV002 Promote Aboriginal and/or Torres Strait Islander cultural safety
  • CHCGRP001 Support group activities
  • CHCMHS001 Work with people with mental health issues
  • CUECOR01C Manage own work and learning
  • HLTAID011 Provide First Aid

Assessment methods

The methods of assessment used in this course include written tests, oral questions, direct observations consisting of role-plays and practical activities, assignments such as projects and evidence portfolios, third party assessment and work placement.

These assessment strategies and evidence gathering are in accordance with the relevant training package or accreditation guidelines. Detailed Information is available in the assessment matrix, learning plans and assessment tools for each of the units of competency. Assessors use this matrix to ensure assessments, are undertaken across the duration of the course, rather than clustered together at particular times.

Learning resources, facilities and equipment

The following learning resources, facilities and equipment are available at each campus so that you can achieve the skill and knowledge requirements of this course.

Learning resources may include access to a simulated work environment, Blackboard, workbooks, PowerPoint presentations, handouts and industry web links.

Facilities and equipment may include access to classrooms, computer labs, equipment and facilities relevant to the community services industry.

Key dates

Semester and holiday dates are included in your Letter of Offer. View upcoming semester start and end dates.

Semester 1, 2024

Duration | 1 semester
When | Semester 1, 2024
Where | South Regional TAFE (52790)
How | On campus and work placement, to a minimum of 20 contact hours per week
Fees (total indicative for course)
  • Tuition fee: $6,530
  • Resources fee: $195
  • Materials fee: $140

Tuition fees are reviewed annually. If tuition fees are increased, you will be required to pay the new fees as they are introduced. You will be provided with an indicative schedule of fees in your Letter of Offer.

Resource fees are for consumables you use in your course e.g. paint, internet etc. You pay this fee to your college at enrolment. If your course goes longer than one semester, the resource fee may not need to be paid in one amount but may be spaced out over the duration of your course. Your college will advise you of the payment amount each semester.

Material fees are for items that remain your property after the course has been completed e.g. personal protective equipment, tools, text books etc. You pay this fee to your college at enrolment.

Work placement

Students are required to undertake approximately 60 hours of supervised work placement in a relevant community services agency or facility. This work placement helps to strengthen the skills and knowledge you have learnt during your studies in a real workplace environment. You will be supervised during your work placement by staff at the facility and your supervision and support requirements will be fully documented.

Year 10/11/12
CHC32015 Certificate III in Community Services - AWJ2
1 semester

Core units
    National ID
    Unit title
  • CHCCCS016 Respond to client needs
  • CHCCOM005 Communicate and work in health or community services
  • CHCDIV001 Work with diverse people
  • HLTWHS002 Follow safe work practices for direct client care
  • HLTWHS006 Manage personal stressors in the work environment
Elective units
    National ID
    Unit title
  • BSBWOR301 Organise personal work priorities and development
  • CHCCCS009 Facilitate responsible behaviour
  • CHCCCS019 Recognise and respond to crisis situations
  • CHCCDE003 Work within a community development framework
  • CHCDIV002 Promote Aboriginal and/or Torres Strait Islander cultural safety
  • CHCPRP001 Develop and maintain networks and collaborative partnerships
  • HLTAID011 Provide First Aid

Assessment methods

The methods of assessment used in this course include written tests, oral questions, direct observations such as role-plays and practical activities, assignments including projects and evidence portfolios and third party assessment and work placement.

These assessment strategies and evidence gathering are in accordance with the relevant training package or accreditation guidelines. Detailed Information is available in the assessment matrix, learning plans and assessment tools for each of the units of competency. Assessors use this matrix to ensure assessments, are undertaken across the duration of the course, rather than clustered together at particular times.

Learning resources, facilities and equipment

The following learning resources, facilities and equipment are available at each campus so that you can achieve the skill and knowledge requirements of this course.

Learning resources may include access to handouts, industry web links, You tube clips, PowerPoints, videos and online resources such as Blendspace.

Facilities and equipment may include access to classrooms, computer labs, equipment and facilities relevant to the community services industry.

Key dates

Semester and holiday dates are included in your Letter of Offer. View upcoming semester start and end dates.

Semester 1, 2024

Duration | 1 semester
When | Semester 1, 2024
Where | North Regional TAFE (52788)
How | On campus and work placement, to a minimum of 20 contact hours per week
Fees (total indicative for course)
  • Tuition fee: $6,530
  • Resources fee: $150
  • Materials fee: $100

Tuition fees are reviewed annually. If tuition fees are increased, you will be required to pay the new fees as they are introduced. You will be provided with an indicative schedule of fees in your Letter of Offer.

Resource fees are for consumables you use in your course e.g. paint, internet etc. You pay this fee to your college at enrolment. If your course goes longer than one semester, the resource fee may not need to be paid in one amount but may be spaced out over the duration of your course. Your college will advise you of the payment amount each semester.

Material fees are for items that remain your property after the course has been completed e.g. personal protective equipment, tools, text books etc. You pay this fee to your college at enrolment.

Work placement

Students are required to undertake approximately 40 hours of supervised work placement in a relevant community services agency or facility and may be completed over a 2 week block. NR TAFE can provide assistance in finding a suitable placement, and you will be supervised by staff at the facility. Your supervision and support requirements will be fully documented, and a workplace information booklet containing task lists and the requirements for training and assessment, will be provided to you and the workplace supervisor to ensure appropriate supervision and guidance in the workplace.

Year 10/11/12
CHC32015 Certificate III in Community Services - AWJ2
1 semester

To achieve this qualification, students must demonstrate competency in 12 units. These 12 are comprised of 5 core units and 7 elective units. Elective units listed below have been selected in consultation with industry.

Students who enrol into this qualification will be eligible for credit transfer of the units that they have already achieved. Fees paid by international students are set on a commercial basis and are paid as a whole of course fee - no refund will apply to credit transfers. Please refer to your letter of Offer for detailed duration and costings for your enrolment.

Core units
    National ID
    Unit title
  • CHCCCS016 Respond to client needs
  • CHCCOM005 Communicate and work in health or community services
  • CHCDIV001 Work with diverse people
  • HLTWHS002 Follow safe work practices for direct client care
  • HLTWHS006 Manage personal stressors in the work environment
Elective units
    National ID
    Unit title
  • BSBINM301 Organise workplace information
  • BSBWOR301 Organise personal work priorities and development
  • CHCAGE001 Facilitate the empowerment of older people
  • CHCCOM001 Provide first point of contact
  • CHCDIS001 Contribute to ongoing skills development using a strengths-based approach
  • CHCYTH001 Engage respectfully with young people
  • HLTAID011 Provide First Aid

Assessment methods

The methods of assessment used in this course include direct observations consisting of role-plays in a simulated workplace, performance in the workplace, and responses to knowledge questions in either written or oral format.

These assessment strategies and evidence gathering are in accordance with the relevant training package or accreditation guidelines. Detailed Information is available in the assessment matrix, learning plans and assessment tools for each of the units of competency. Assessors use this matrix to ensure assessments, are undertaken across the duration of the course, rather than clustered together at particular times.

Learning resources, facilities and equipment

The following learning resources, facilities and equipment are available at each campus so that you can achieve the skill and knowledge requirements of this course.

Learning resources may include access to resources, manuals, policies and procedures, PowerPoint presentations, DVD’s, legislation, and industry web links.

Facilities and equipment may include access to a simulated work environment, Personal Protection Equipment (PPE), disposable gloves, masks, gowns, and equipment and facilities relevant to the community services industry.

Key dates

Semester and holiday dates are included in your Letter of Offer. View upcoming semester start and end dates.

Semester 1, 2024

Duration | 1 semester
When | Semester 1, 2024
Where | South Regional TAFE (52790)
How | On campus and work placement, to a minimum of 20 contact hours per week
Fees (total indicative for course)
  • Tuition fee: $6,530
  • Resources fee: $195
  • Materials fee: $140

Tuition fees are reviewed annually. If tuition fees are increased, you will be required to pay the new fees as they are introduced. You will be provided with an indicative schedule of fees in your Letter of Offer.

Resource fees are for consumables you use in your course e.g. paint, internet etc. You pay this fee to your college at enrolment. If your course goes longer than one semester, the resource fee may not need to be paid in one amount but may be spaced out over the duration of your course. Your college will advise you of the payment amount each semester.

Material fees are for items that remain your property after the course has been completed e.g. personal protective equipment, tools, text books etc. You pay this fee to your college at enrolment.

Work placement

Students are required to undertake approximately 60 hours of supervised work placement in a relevant community services agency or facility. This work placement helps to strengthen the skills and knowledge you have learnt during your studies in a real workplace environment. You will be supervised during your work placement by staff at the facility and your supervision and support requirements will be fully documented.

Year 10/11/12
CHC32015 Certificate III in Community Services - AWJ2
1 semester

Core units
    National ID
    Unit title
  • CHCCCS016 Respond to client needs
  • CHCCOM005 Communicate and work in health or community services
  • CHCDIV001 Work with diverse people
  • HLTWHS002 Follow safe work practices for direct client care
  • HLTWHS006 Manage personal stressors in the work environment
Elective units
    National ID
    Unit title
  • BSBWOR301 Organise personal work priorities and development
  • CHCCCS009 Facilitate responsible behaviour
  • CHCCCS019 Recognise and respond to crisis situations
  • CHCCDE003 Work within a community development framework
  • CHCDIV002 Promote Aboriginal and/or Torres Strait Islander cultural safety
  • CHCPRP001 Develop and maintain networks and collaborative partnerships
  • HLTAID011 Provide First Aid

Assessment methods

The methods of assessment used in this course include written tests, oral questions, direct observations such as role-plays and practical activities, assignments including projects and evidence portfolios and third-party assessment and work placement.

These assessment strategies and evidence gathering are in accordance with the relevant training package or accreditation guidelines. Detailed Information is available in the assessment matrix, learning plans and assessment tools for each of the units of competency. Assessors use this matrix to ensure assessments, are undertaken across the duration of the course, rather than clustered together at particular times.

Learning resources, facilities and equipment

The following learning resources, facilities and equipment are available at each campus so that you can achieve the skill and knowledge requirements of this course.

Learning resources may include access to handouts, industry web links, You tube clips, PowerPoints, videos and online resources such as Blendspace.

Facilities and equipment may include access to classrooms, computer labs, equipment and facilities relevant to the community services industry.

Key dates

Semester and holiday dates are included in your Letter of Offer. View upcoming semester start and end dates.

Semester 1, 2024

Duration | 1 semester
When | Semester 1, 2024
Where | Central Regional TAFE (52789)
How | On campus and work placement, to a minimum of 20 contact hours per week
Fees (total indicative for course)
  • Tuition fee: $6,530
  • Resources fee: $459
  • Materials fee: $225

Tuition fees are reviewed annually. If tuition fees are increased, you will be required to pay the new fees as they are introduced. You will be provided with an indicative schedule of fees in your Letter of Offer.

Resource fees are for consumables you use in your course e.g. paint, internet etc. You pay this fee to your college at enrolment. If your course goes longer than one semester, the resource fee may not need to be paid in one amount but may be spaced out over the duration of your course. Your college will advise you of the payment amount each semester.

Material fees are for items that remain your property after the course has been completed e.g. personal protective equipment, tools, text books etc. You pay this fee to your college at enrolment.

Work placement

Students are required to undertake approximately 50 hours of supervised work placement in a relevant community services agency or facility. This work placement helps to strengthen the skills and knowledge you have learnt during your studies in a real workplace environment. You will be supervised during your work placement by staff at the facility and your supervision and support requirements will be fully documented.

Year 10/11/12
CHC32015 Certificate III in Community Services - AWJ2
1 semester

Core units
    National ID
    Unit title
  • CHCCCS016 Respond to client needs
  • CHCCOM005 Communicate and work in health or community services
  • CHCDIV001 Work with diverse people
  • HLTWHS002 Follow safe work practices for direct client care
  • HLTWHS006 Manage personal stressors in the work environment
Elective units
    National ID
    Unit title
  • CHCADV001 Facilitate the interests and rights of clients
  • CHCAOD001 Work in an alcohol and other drugs context
  • CHCCCS009 Facilitate responsible behaviour
  • CHCCOM001 Provide first point of contact
  • CHCDFV001 Recognise and respond to domestic and family violence
  • CHCMHS001 Work with people with mental health issues
  • HLTAID011 Provide First Aid

Assessment methods

The methods of assessment used in this course include a mix of theory and practical activities for the students. Assessment methods will also include knowledge questions, case studies with observation and third-party feedback from the work placement.

These assessment strategies and evidence gathering are in accordance with the relevant training package or accreditation guidelines. Detailed Information is available in the assessment matrix, learning plans and assessment tools for each of the units of competency. Assessors use this matrix to ensure assessments, are undertaken across the duration of the course, rather than clustered together at particular times.

Learning resources, facilities and equipment

The following learning resources, facilities and equipment are available at each campus so that you can achieve the skill and knowledge requirements of this course.

Learning resources may include access to information relating to community services in WA, handouts and learning materials developed by the Lecturer, PowerPoint presentations and relevant legislation.

Facilities and equipment may include access to a workplace equipment and facilities relevant to the community services industry.

Key dates

Semester and holiday dates are included in your Letter of Offer. View upcoming semester start and end dates.

Semester 1, 2024

Duration | 1 semester
When | Semester 1, 2024
Where | North Metropolitan TAFE (52786)
How | On campus and work placement, to a minimum of 20 contact hours per week
Fees (total indicative for course)
  • Tuition fee: $6,530
  • Resources fee: $200
  • Materials fee: $220

Tuition fees are reviewed annually. If tuition fees are increased, you will be required to pay the new fees as they are introduced. You will be provided with an indicative schedule of fees in your Letter of Offer.

Resource fees are for consumables you use in your course e.g. paint, internet etc. You pay this fee to your college at enrolment. If your course goes longer than one semester, the resource fee may not need to be paid in one amount but may be spaced out over the duration of your course. Your college will advise you of the payment amount each semester.

Material fees are for items that remain your property after the course has been completed e.g. personal protective equipment, tools, text books etc. You pay this fee to your college at enrolment.

Work placement

Students are required to undertake approximately 20 hours of work place volunteering in a relevant community services agency or facility. Work placements are organised and coordinated in accordance with the North Metropolitan TAFE Work Placement/Work Placement Policy (PCY092). A comprehensive risk management process is undertaken and documented to ensure it is deemed a safe workplace. A database of work placement organisations is maintained by North Metropolitan TAFE.

To be accepted for workplace volunteering in a Community Services agency, students may require a National Police Clearance certificate and a Working with Children Card based on workplace policy. Some agencies have additional requirements before accepting students on work experience.

To achieve this qualification, students must demonstrate competency in 12 units. These 12 units are comprised of 5 core units and 7 elective units as listed below. Elective units listed below have been selected in consultation with industry.

Students who enrol into this qualification will be eligible for credit transfer of the units that they have already achieved. Fees paid by international students are set on a commercial basis and are paid as a whole of course fee - no refund will apply to credit transfers. Please refer to your letter of Offer for detailed duration and costings for your enrolment.

Core units
    National ID
    Unit title
  • CHCCCS016 Respond to client needs
  • CHCCOM005 Communicate and work in health or community services
  • CHCDIV001 Work with diverse people
  • HLTAID011 Provide First Aid
  • HLTWHS002 Follow safe work practices for direct client care
  • HLTWHS006 Manage personal stressors in the work environment
Elective units
    National ID
    Unit title
  • BSBWOR202 Organise and complete daily work activities
  • CHCCDE001 Work within a community development framework
  • CHCCOM001 Provide first point of contact
  • CHCDIV002 Promote Aboriginal and/or Torres Strait Islander cultural safety
  • CHCGRP001 Support group activities
  • CHCVOL001 Be an effective volunteer
  • HLTAID011 Provide First Aid

Assessment methods

The methods of assessment used in this course include knowledge questions, role plays, case study scenarios, projects and presentations.

These assessment strategies and evidence gathering are in accordance with the relevant training package or accreditation guidelines. Detailed Information is available in the assessment matrix, learning plans and assessment tools for each of the units of competency. Assessors use the matrix to ensure assessments, are undertaken across the duration of the course, rather than clustered together at particular times.

Learning resources, facilities and equipment

The following learning resources, facilities and equipment are available at each campus so that you can achieve the skill and knowledge requirements of this course.

Learning resources may include access to Blackboard, Lecturer developed handouts, workbooks, learner guides, textbooks, case studies, scenarios, access to health, safety and community services websites, and policies and procedures.

Facilities and equipment may include access to fully equipped learning areas, library resource centre, computer labs, and a simulated workplace, which has been designed to reflect a real world community services agency.

Key dates

Semester and holiday dates are included in your Letter of Offer. View upcoming semester start and end dates.

Semester 1, 2024

Duration | 1 semester
When | Semester 1, 2024
Where | South Metropolitan TAFE (52787)
How | On campus and work placement, to a minimum of 20 contact hours per week
Fees (total indicative for course)
  • Tuition fee: $6,530
  • Resources fee: $459
  • Materials fee: $225

Tuition fees are reviewed annually. If tuition fees are increased, you will be required to pay the new fees as they are introduced. You will be provided with an indicative schedule of fees in your Letter of Offer.

Resource fees are for consumables you use in your course e.g. paint, internet etc. You pay this fee to your college at enrolment. If your course goes longer than one semester, the resource fee may not need to be paid in one amount but may be spaced out over the duration of your course. Your college will advise you of the payment amount each semester.

Material fees are for items that remain your property after the course has been completed e.g. personal protective equipment, tools, text books etc. You pay this fee to your college at enrolment.

Work placement

Students are required to undertake approximately 50 hours of supervised work placement in a relevant community services agency or facility. This work placement helps to strengthen the skills and knowledge you have learnt during your studies in a real workplace environment. You will be supervised during your work placement by staff at the facility and your supervision and support requirements will be fully documented. An SMT Lecturer will conduct workplace visits to provide ongoing support, modelling and coaching.

To achieve this qualification, students must demonstrate competency in 12 units. These 12 are comprised of 5 core units and 7 elective units. Elective units listed below have been selected in consultation with industry.

Students who enrol into this qualification will be eligible for credit transfer of the units that they have already achieved. Fees paid by international students are set on a commercial basis and are paid as a whole of course fee - no refund will apply to credit transfers. Please refer to your letter of Offer for detailed duration and costings for your enrolment.

Core units
    National ID
    Unit title
  • CHCCCS016 Respond to client needs
  • CHCCOM005 Communicate and work in health or community services
  • CHCDIV001 Work with diverse people
  • HLTWHS002 Follow safe work practices for direct client care
  • HLTWHS006 Manage personal stressors in the work environment
Elective units
    National ID
    Unit title
  • CHCAOD001 Work in an alcohol and other drugs context
  • CHCCDE003 Work within a community development framework
  • CHCDIV002 Promote Aboriginal and/or Torres Strait Islander cultural safety
  • CHCGRP001 Support group activities
  • CHCMHS001 Work with people with mental health issues
  • CUECOR01C Manage own work and learning
  • HLTAID011 Provide First Aid

Assessment methods

The methods of assessment used in this course include written tests, oral questions, direct observations consisting of role-plays and practical activities, assignments such as projects and evidence portfolios, third party assessment and work placement. These assessment strategies and evidence gathering are in accordance with the relevant training package or accreditation guidelines. Detailed Information is available in the assessment matrix, learning plans and assessment tools for each of the units of competency. Assessors use this matrix to ensure assessments, are undertaken across the duration of the course, rather than clustered together at particular times.

Learning resources, facilities and equipment

The following learning resources, facilities and equipment are available at each campus so that you can achieve the skill and knowledge requirements of this course. Learning resources may include access to a simulated work environment, Blackboard, workbooks, PowerPoint presentations, handouts and industry web links. Facilities and equipment may include access to classrooms, computer labs, equipment and facilities relevant to the community services industry.

Key dates

Semester and holiday dates are included in your Letter of Offer. View upcoming semester start and end dates.

Semester 1, 2024

Duration | 1 semester
When | Semester 1, 2024
Where | Central Regional TAFE (52789)
How | On campus and work placement, to a minimum of 20 contact hours per week
Fees (total indicative for course)
  • Tuition fee: $6,530
  • Resources fee: $459
  • Materials fee: $225

Tuition fees are reviewed annually. If tuition fees are increased, you will be required to pay the new fees as they are introduced. You will be provided with an indicative schedule of fees in your Letter of Offer.

Resource fees are for consumables you use in your course e.g. paint, internet etc. You pay this fee to your college at enrolment. If your course goes longer than one semester, the resource fee may not need to be paid in one amount but may be spaced out over the duration of your course. Your college will advise you of the payment amount each semester.

Material fees are for items that remain your property after the course has been completed e.g. personal protective equipment, tools, text books etc. You pay this fee to your college at enrolment.

Work placement

Students are required to undertake approximately 50 hours of supervised work placement in a relevant community services agency or facility. This work placement helps to strengthen the skills and knowledge you have learnt during your studies in a real workplace environment. You will be supervised during your work placement by staff at the facility and your supervision and support requirements will be fully documented.

Year 10/11/12
CHC32015 Certificate III in Community Services - AWJ2
1 semester

Core units
    National ID
    Unit title
  • CHCCCS016 Respond to client needs
  • CHCCOM005 Communicate and work in health or community services
  • CHCDIV001 Work with diverse people
  • HLTWHS002 Follow safe work practices for direct client care
  • HLTWHS006 Manage personal stressors in the work environment
Elective units
    National ID
    Unit title
  • CHCADV001 Facilitate the interests and rights of clients
  • CHCAOD001 Work in an alcohol and other drugs context
  • CHCCCS009 Facilitate responsible behaviour
  • CHCCOM001 Provide first point of contact
  • CHCDFV001 Recognise and respond to domestic and family violence
  • CHCMHS001 Work with people with mental health issues
  • HLTAID011 Provide First Aid

Assessment methods

The methods of assessment used in this course include a mix of theory and practical activities for the students. Assessment methods will also include knowledge questions, case studies with observation and third-party feedback from the work placement.

These assessment strategies and evidence gathering are in accordance with the relevant training package or accreditation guidelines. Detailed Information is available in the assessment matrix, learning plans and assessment tools for each of the units of competency. Assessors use this matrix to ensure assessments, are undertaken across the duration of the course, rather than clustered together at particular times.

Learning resources, facilities and equipment

The following learning resources, facilities and equipment are available at each campus so that you can achieve the skill and knowledge requirements of this course.

Learning resources may include access to information relating to community services in WA, handouts and learning materials developed by the Lecturer, PowerPoint presentations and relevant legislation.

Facilities and equipment may include access to a workplace equipment and facilities relevant to the community services industry.

Key dates

Semester and holiday dates are included in your Letter of Offer. View upcoming semester start and end dates.

Semester 2, 2024

Duration | 1 semester
When | Semester 2, 2024
Where | South Regional TAFE (52790)
How | On campus and work placement, to a minimum of 20 contact hours per week
Fees (total indicative for course)
  • Tuition fee: $6,530
  • Resources fee: $195
  • Materials fee: $140

Tuition fees are reviewed annually. If tuition fees are increased, you will be required to pay the new fees as they are introduced. You will be provided with an indicative schedule of fees in your Letter of Offer.

Resource fees are for consumables you use in your course e.g. paint, internet etc. You pay this fee to your college at enrolment. If your course goes longer than one semester, the resource fee may not need to be paid in one amount but may be spaced out over the duration of your course. Your college will advise you of the payment amount each semester.

Material fees are for items that remain your property after the course has been completed e.g. personal protective equipment, tools, text books etc. You pay this fee to your college at enrolment.

Work placement

Students are required to undertake approximately 60 hours of supervised work placement in a relevant community services agency or facility. This work placement helps to strengthen the skills and knowledge you have learnt during your studies in a real workplace environment. You will be supervised during your work placement by staff at the facility and your supervision and support requirements will be fully documented.

Year 10/11/12
CHC32015 Certificate III in Community Services - AWJ2
1 semester

Core units
    National ID
    Unit title
  • CHCCCS016 Respond to client needs
  • CHCCOM005 Communicate and work in health or community services
  • CHCDIV001 Work with diverse people
  • HLTWHS002 Follow safe work practices for direct client care
  • HLTWHS006 Manage personal stressors in the work environment
Elective units
    National ID
    Unit title
  • BSBWOR301 Organise personal work priorities and development
  • CHCCCS009 Facilitate responsible behaviour
  • CHCCCS019 Recognise and respond to crisis situations
  • CHCCDE003 Work within a community development framework
  • CHCDIV002 Promote Aboriginal and/or Torres Strait Islander cultural safety
  • CHCPRP001 Develop and maintain networks and collaborative partnerships
  • HLTAID011 Provide First Aid

Assessment methods

The methods of assessment used in this course include written tests, oral questions, direct observations such as role-plays and practical activities, assignments including projects and evidence portfolios and third party assessment and work placement.

These assessment strategies and evidence gathering are in accordance with the relevant training package or accreditation guidelines. Detailed Information is available in the assessment matrix, learning plans and assessment tools for each of the units of competency. Assessors use this matrix to ensure assessments, are undertaken across the duration of the course, rather than clustered together at particular times.

Learning resources, facilities and equipment

The following learning resources, facilities and equipment are available at each campus so that you can achieve the skill and knowledge requirements of this course.

Learning resources may include access to handouts, industry web links, You tube clips, PowerPoints, videos and online resources such as Blendspace.

Facilities and equipment may include access to classrooms, computer labs, equipment and facilities relevant to the community services industry.

Key dates

Semester and holiday dates are included in your Letter of Offer. View upcoming semester start and end dates.

Semester 2, 2024

Duration | 1 semester
When | Semester 2, 2024
Where | North Metropolitan TAFE (52786)
How | On campus and work placement, to a minimum of 20 contact hours per week
Fees (total indicative for course)
  • Tuition fee: $6,530
  • Resources fee: $200
  • Materials fee: $220

Tuition fees are reviewed annually. If tuition fees are increased, you will be required to pay the new fees as they are introduced. You will be provided with an indicative schedule of fees in your Letter of Offer.

Resource fees are for consumables you use in your course e.g. paint, internet etc. You pay this fee to your college at enrolment. If your course goes longer than one semester, the resource fee may not need to be paid in one amount but may be spaced out over the duration of your course. Your college will advise you of the payment amount each semester.

Material fees are for items that remain your property after the course has been completed e.g. personal protective equipment, tools, text books etc. You pay this fee to your college at enrolment.

Work placement

Students are required to undertake approximately 20 hours of work place volunteering in a relevant community services agency or facility. Work placements are organised and coordinated in accordance with the North Metropolitan TAFE Work Placement/Work Placement Policy (PCY092). A comprehensive risk management process is undertaken and documented to ensure it is deemed a safe workplace. A database of work placement organisations is maintained by North Metropolitan TAFE.

To be accepted for workplace volunteering in a Community Services agency, students may require a National Police Clearance certificate and a Working with Children Card based on workplace policy. Some agencies have additional requirements before accepting students on work experience.

To achieve this qualification, students must demonstrate competency in 12 units. These 12 units are comprised of 5 core units and 7 elective units as listed below. Elective units listed below have been selected in consultation with industry.

Students who enrol into this qualification will be eligible for credit transfer of the units that they have already achieved. Fees paid by international students are set on a commercial basis and are paid as a whole of course fee - no refund will apply to credit transfers. Please refer to your letter of Offer for detailed duration and costings for your enrolment.

Core units
    National ID
    Unit title
  • CHCCCS016 Respond to client needs
  • CHCCOM005 Communicate and work in health or community services
  • CHCDIV001 Work with diverse people
  • HLTAID011 Provide First Aid
  • HLTWHS002 Follow safe work practices for direct client care
  • HLTWHS006 Manage personal stressors in the work environment
Elective units
    National ID
    Unit title
  • BSBWOR202 Organise and complete daily work activities
  • CHCCDE001 Work within a community development framework
  • CHCCOM001 Provide first point of contact
  • CHCDIV002 Promote Aboriginal and/or Torres Strait Islander cultural safety
  • CHCGRP001 Support group activities
  • CHCVOL001 Be an effective volunteer
  • HLTAID011 Provide First Aid

Assessment methods

The methods of assessment used in this course include knowledge questions, role plays, case study scenarios, projects and presentations.

These assessment strategies and evidence gathering are in accordance with the relevant training package or accreditation guidelines. Detailed Information is available in the assessment matrix, learning plans and assessment tools for each of the units of competency. Assessors use the matrix to ensure assessments, are undertaken across the duration of the course, rather than clustered together at particular times.

Learning resources, facilities and equipment

The following learning resources, facilities and equipment are available at each campus so that you can achieve the skill and knowledge requirements of this course.

Learning resources may include access to Blackboard, Lecturer developed handouts, workbooks, learner guides, textbooks, case studies, scenarios, access to health, safety and community services websites, and policies and procedures.

Facilities and equipment may include access to fully equipped learning areas, library resource centre, computer labs, and a simulated workplace, which has been designed to reflect a real world community services agency.

Key dates

Semester and holiday dates are included in your Letter of Offer. View upcoming semester start and end dates.

Semester 2, 2024

Duration | 1 semester
When | Semester 2, 2024
Where | South Metropolitan TAFE (52787)
How | On campus and work placement, to a minimum of 20 contact hours per week
Fees (total indicative for course)
  • Tuition fee: $6,530
  • Resources fee: $459
  • Materials fee: $225

Tuition fees are reviewed annually. If tuition fees are increased, you will be required to pay the new fees as they are introduced. You will be provided with an indicative schedule of fees in your Letter of Offer.

Resource fees are for consumables you use in your course e.g. paint, internet etc. You pay this fee to your college at enrolment. If your course goes longer than one semester, the resource fee may not need to be paid in one amount but may be spaced out over the duration of your course. Your college will advise you of the payment amount each semester.

Material fees are for items that remain your property after the course has been completed e.g. personal protective equipment, tools, text books etc. You pay this fee to your college at enrolment.

Work placement

Students are required to undertake approximately 50 hours of supervised work placement in a relevant community services agency or facility. This work placement helps to strengthen the skills and knowledge you have learnt during your studies in a real workplace environment. You will be supervised during your work placement by staff at the facility and your supervision and support requirements will be fully documented. An SMT Lecturer will conduct workplace visits to provide ongoing support, modelling and coaching.

To achieve this qualification, students must demonstrate competency in 12 units. These 12 are comprised of 5 core units and 7 elective units. Elective units listed below have been selected in consultation with industry.

Students who enrol into this qualification will be eligible for credit transfer of the units that they have already achieved. Fees paid by international students are set on a commercial basis and are paid as a whole of course fee - no refund will apply to credit transfers. Please refer to your letter of Offer for detailed duration and costings for your enrolment.

Core units
    National ID
    Unit title
  • CHCCCS016 Respond to client needs
  • CHCCOM005 Communicate and work in health or community services
  • CHCDIV001 Work with diverse people
  • HLTWHS002 Follow safe work practices for direct client care
  • HLTWHS006 Manage personal stressors in the work environment
Elective units
    National ID
    Unit title
  • CHCAOD001 Work in an alcohol and other drugs context
  • CHCCDE003 Work within a community development framework
  • CHCDIV002 Promote Aboriginal and/or Torres Strait Islander cultural safety
  • CHCGRP001 Support group activities
  • CHCMHS001 Work with people with mental health issues
  • CUECOR01C Manage own work and learning
  • HLTAID011 Provide First Aid

Assessment methods

The methods of assessment used in this course include written tests, oral questions, direct observations consisting of role-plays and practical activities, assignments such as projects and evidence portfolios, third party assessment and work placement.

These assessment strategies and evidence gathering are in accordance with the relevant training package or accreditation guidelines. Detailed Information is available in the assessment matrix, learning plans and assessment tools for each of the units of competency. Assessors use this matrix to ensure assessments, are undertaken across the duration of the course, rather than clustered together at particular times.

Learning resources, facilities and equipment

The following learning resources, facilities and equipment are available at each campus so that you can achieve the skill and knowledge requirements of this course.

Learning resources may include access to a simulated work environment, Blackboard, workbooks, PowerPoint presentations, handouts and industry web links.

Facilities and equipment may include access to classrooms, computer labs, equipment and facilities relevant to the community services industry.

Key dates

Semester and holiday dates are included in your Letter of Offer. View upcoming semester start and end dates.

Semester 1, 2025

Duration | 1 semester
When | Semester 1, 2025
Where | South Regional TAFE (52790)
How | On campus and work placement, to a minimum of 20 contact hours per week
Fees (total indicative for course)
  • Tuition fee: $6,530
  • Resources fee: $195
  • Materials fee: $140

Tuition fees are reviewed annually. If tuition fees are increased, you will be required to pay the new fees as they are introduced. You will be provided with an indicative schedule of fees in your Letter of Offer.

Resource fees are for consumables you use in your course e.g. paint, internet etc. You pay this fee to your college at enrolment. If your course goes longer than one semester, the resource fee may not need to be paid in one amount but may be spaced out over the duration of your course. Your college will advise you of the payment amount each semester.

Material fees are for items that remain your property after the course has been completed e.g. personal protective equipment, tools, text books etc. You pay this fee to your college at enrolment.

Work placement

Students are required to undertake approximately 60 hours of supervised work placement in a relevant community services agency or facility. This work placement helps to strengthen the skills and knowledge you have learnt during your studies in a real workplace environment. You will be supervised during your work placement by staff at the facility and your supervision and support requirements will be fully documented.

Year 10/11/12
CHC32015 Certificate III in Community Services - AWJ2
1 semester

Core units
    National ID
    Unit title
  • CHCCCS016 Respond to client needs
  • CHCCOM005 Communicate and work in health or community services
  • CHCDIV001 Work with diverse people
  • HLTWHS002 Follow safe work practices for direct client care
  • HLTWHS006 Manage personal stressors in the work environment
Elective units
    National ID
    Unit title
  • BSBWOR301 Organise personal work priorities and development
  • CHCCCS009 Facilitate responsible behaviour
  • CHCCCS019 Recognise and respond to crisis situations
  • CHCCDE003 Work within a community development framework
  • CHCDIV002 Promote Aboriginal and/or Torres Strait Islander cultural safety
  • CHCPRP001 Develop and maintain networks and collaborative partnerships
  • HLTAID011 Provide First Aid

Assessment methods

The methods of assessment used in this course include written tests, oral questions, direct observations such as role-plays and practical activities, assignments including projects and evidence portfolios and third party assessment and work placement.

These assessment strategies and evidence gathering are in accordance with the relevant training package or accreditation guidelines. Detailed Information is available in the assessment matrix, learning plans and assessment tools for each of the units of competency. Assessors use this matrix to ensure assessments, are undertaken across the duration of the course, rather than clustered together at particular times.

Learning resources, facilities and equipment

The following learning resources, facilities and equipment are available at each campus so that you can achieve the skill and knowledge requirements of this course.

Learning resources may include access to handouts, industry web links, You tube clips, PowerPoints, videos and online resources such as Blendspace.

Facilities and equipment may include access to classrooms, computer labs, equipment and facilities relevant to the community services industry.

Key dates

Semester and holiday dates are included in your Letter of Offer. View upcoming semester start and end dates.

Semester 1, 2025

Duration | 1 semester
When | Semester 1, 2025
Where | North Regional TAFE (52788)
How | On campus and work placement, to a minimum of 20 contact hours per week
Fees (total indicative for course)
  • Tuition fee: $6,530
  • Resources fee: $150
  • Materials fee: $100

Tuition fees are reviewed annually. If tuition fees are increased, you will be required to pay the new fees as they are introduced. You will be provided with an indicative schedule of fees in your Letter of Offer.

Resource fees are for consumables you use in your course e.g. paint, internet etc. You pay this fee to your college at enrolment. If your course goes longer than one semester, the resource fee may not need to be paid in one amount but may be spaced out over the duration of your course. Your college will advise you of the payment amount each semester.

Material fees are for items that remain your property after the course has been completed e.g. personal protective equipment, tools, text books etc. You pay this fee to your college at enrolment.

Work placement

Students are required to undertake approximately 40 hours of supervised work placement in a relevant community services agency or facility and may be completed over a 2 week block. NR TAFE can provide assistance in finding a suitable placement, and you will be supervised by staff at the facility. Your supervision and support requirements will be fully documented, and a workplace information booklet containing task lists and the requirements for training and assessment, will be provided to you and the workplace supervisor to ensure appropriate supervision and guidance in the workplace.

Year 10/11/12
CHC32015 Certificate III in Community Services - AWJ2
1 semester

To achieve this qualification, students must demonstrate competency in 12 units. These 12 are comprised of 5 core units and 7 elective units. Elective units listed below have been selected in consultation with industry.

Students who enrol into this qualification will be eligible for credit transfer of the units that they have already achieved. Fees paid by international students are set on a commercial basis and are paid as a whole of course fee - no refund will apply to credit transfers. Please refer to your letter of Offer for detailed duration and costings for your enrolment.

Core units
    National ID
    Unit title
  • CHCCCS016 Respond to client needs
  • CHCCOM005 Communicate and work in health or community services
  • CHCDIV001 Work with diverse people
  • HLTWHS002 Follow safe work practices for direct client care
  • HLTWHS006 Manage personal stressors in the work environment
Elective units
    National ID
    Unit title
  • BSBINM301 Organise workplace information
  • BSBWOR301 Organise personal work priorities and development
  • CHCAGE001 Facilitate the empowerment of older people
  • CHCCOM001 Provide first point of contact
  • CHCDIS001 Contribute to ongoing skills development using a strengths-based approach
  • CHCYTH001 Engage respectfully with young people
  • HLTAID011 Provide First Aid

Assessment methods
The methods of assessment used in this course include direct observations consisting of role-plays in a simulated workplace, performance in the workplace, and responses to knowledge questions in either written or oral format. These assessment strategies and evidence gathering are in accordance with the relevant training package or accreditation guidelines. Detailed Information is available in the assessment matrix, learning plans and assessment tools for each of the units of competency. Assessors use this matrix to ensure assessments, are undertaken across the duration of the course, rather than clustered together at particular times.
Learning resources, facilities and equipment

The following learning resources, facilities and equipment are available at each campus so that you can achieve the skill and knowledge requirements of this course.

Learning resources may include access to resources, manuals, policies and procedures, PowerPoint presentations, DVD’s, legislation, and industry web links.

Facilities and equipment may include access to a simulated work environment, Personal Protection Equipment (PPE), disposable gloves, masks, gowns, and equipment and facilities relevant to the community services industry.

Key dates

Semester and holiday dates are included in your Letter of Offer. View upcoming semester start and end dates.

Semester 1, 2025

Duration | 1 semester
When | Semester 1, 2025
Where | South Regional TAFE (52790)
How | On campus and work placement, to a minimum of 20 contact hours per week
Fees (total indicative for course)
  • Tuition fee: $6,530
  • Resources fee: $195
  • Materials fee: $140

Tuition fees are reviewed annually. If tuition fees are increased, you will be required to pay the new fees as they are introduced. You will be provided with an indicative schedule of fees in your Letter of Offer.

Resource fees are for consumables you use in your course e.g. paint, internet etc. You pay this fee to your college at enrolment. If your course goes longer than one semester, the resource fee may not need to be paid in one amount but may be spaced out over the duration of your course. Your college will advise you of the payment amount each semester.

Material fees are for items that remain your property after the course has been completed e.g. personal protective equipment, tools, text books etc. You pay this fee to your college at enrolment.

Work placement

Students are required to undertake approximately 60 hours of supervised work placement in a relevant community services agency or facility. This work placement helps to strengthen the skills and knowledge you have learnt during your studies in a real workplace environment. You will be supervised during your work placement by staff at the facility and your supervision and support requirements will be fully documented.

Year 10/11/12
CHC32015 Certificate III in Community Services - AWJ2
1 semester

Core units
    National ID
    Unit title
  • CHCCCS016 Respond to client needs
  • CHCCOM005 Communicate and work in health or community services
  • CHCDIV001 Work with diverse people
  • HLTWHS002 Follow safe work practices for direct client care
  • HLTWHS006 Manage personal stressors in the work environment
Elective units
    National ID
    Unit title
  • BSBWOR301 Organise personal work priorities and development
  • CHCCCS009 Facilitate responsible behaviour
  • CHCCCS019 Recognise and respond to crisis situations
  • CHCCDE003 Work within a community development framework
  • CHCDIV002 Promote Aboriginal and/or Torres Strait Islander cultural safety
  • CHCPRP001 Develop and maintain networks and collaborative partnerships
  • HLTAID011 Provide First Aid

Assessment methods

The methods of assessment used in this course include written tests, oral questions, direct observations such as role-plays and practical activities, assignments including projects and evidence portfolios and third-party assessment and work placement.

These assessment strategies and evidence gathering are in accordance with the relevant training package or accreditation guidelines. Detailed Information is available in the assessment matrix, learning plans and assessment tools for each of the units of competency. Assessors use this matrix to ensure assessments, are undertaken across the duration of the course, rather than clustered together at particular times.

Learning resources, facilities and equipment

The following learning resources, facilities and equipment are available at each campus so that you can achieve the skill and knowledge requirements of this course.

Learning resources may include access to handouts, industry web links, You tube clips, PowerPoints, videos and online resources such as Blendspace.

Facilities and equipment may include access to classrooms, computer labs, equipment and facilities relevant to the community services industry.

Key dates

Semester and holiday dates are included in your Letter of Offer. View upcoming semester start and end dates.

Semester 1, 2025

Duration | 1 semester
When | Semester 1, 2025
Where | Central Regional TAFE (52789)
How | On campus and work placement, to a minimum of 20 contact hours per week
Fees (total indicative for course)
  • Tuition fee: $6,530
  • Resources fee: $459
  • Materials fee: $225

Tuition fees are reviewed annually. If tuition fees are increased, you will be required to pay the new fees as they are introduced. You will be provided with an indicative schedule of fees in your Letter of Offer.

Resource fees are for consumables you use in your course e.g. paint, internet etc. You pay this fee to your college at enrolment. If your course goes longer than one semester, the resource fee may not need to be paid in one amount but may be spaced out over the duration of your course. Your college will advise you of the payment amount each semester.

Material fees are for items that remain your property after the course has been completed e.g. personal protective equipment, tools, text books etc. You pay this fee to your college at enrolment.

Work placement

Students are required to undertake approximately 50 hours of supervised work placement in a relevant community services agency or facility. This work placement helps to strengthen the skills and knowledge you have learnt during your studies in a real workplace environment. You will be supervised during your work placement by staff at the facility and your supervision and support requirements will be fully documented.

Year 10/11/12
CHC32015 Certificate III in Community Services - AWJ2
1 semester

Core units
    National ID
    Unit title
  • CHCCCS016 Respond to client needs
  • CHCCOM005 Communicate and work in health or community services
  • CHCDIV001 Work with diverse people
  • HLTWHS002 Follow safe work practices for direct client care
  • HLTWHS006 Manage personal stressors in the work environment
Elective units
    National ID
    Unit title
  • CHCADV001 Facilitate the interests and rights of clients
  • CHCAOD001 Work in an alcohol and other drugs context
  • CHCCCS009 Facilitate responsible behaviour
  • CHCCOM001 Provide first point of contact
  • CHCDFV001 Recognise and respond to domestic and family violence
  • CHCMHS001 Work with people with mental health issues
  • HLTAID011 Provide First Aid

Assessment methods

The methods of assessment used in this course include a mix of theory and practical activities for the students. Assessment methods will also include knowledge questions, case studies with observation and third-party feedback from the work placement.

These assessment strategies and evidence gathering are in accordance with the relevant training package or accreditation guidelines. Detailed Information is available in the assessment matrix, learning plans and assessment tools for each of the units of competency. Assessors use this matrix to ensure assessments, are undertaken across the duration of the course, rather than clustered together at particular times.

Learning resources, facilities and equipment

The following learning resources, facilities and equipment are available at each campus so that you can achieve the skill and knowledge requirements of this course.

Learning resources may include access to information relating to community services in WA, handouts and learning materials developed by the Lecturer, PowerPoint presentations and relevant legislation.

Facilities and equipment may include access to a workplace equipment and facilities relevant to the community services industry.

Key dates

Semester and holiday dates are included in your Letter of Offer. View upcoming semester start and end dates.

Semester 1, 2025

Duration | 1 semester
When | Semester 1, 2025
Where | North Metropolitan TAFE (52786)
How | On campus and work placement, to a minimum of 20 contact hours per week
Fees (total indicative for course)
  • Tuition fee: $6,530
  • Resources fee: $200
  • Materials fee: $220

Tuition fees are reviewed annually. If tuition fees are increased, you will be required to pay the new fees as they are introduced. You will be provided with an indicative schedule of fees in your Letter of Offer.

Resource fees are for consumables you use in your course e.g. paint, internet etc. You pay this fee to your college at enrolment. If your course goes longer than one semester, the resource fee may not need to be paid in one amount but may be spaced out over the duration of your course. Your college will advise you of the payment amount each semester.

Material fees are for items that remain your property after the course has been completed e.g. personal protective equipment, tools, text books etc. You pay this fee to your college at enrolment.

Work placement

Students are required to undertake approximately 20 hours of work place volunteering in a relevant community services agency or facility. Work placements are organised and coordinated in accordance with the North Metropolitan TAFE Work Placement/Work Placement Policy (PCY092). A comprehensive risk management process is undertaken and documented to ensure it is deemed a safe workplace. A database of work placement organisations is maintained by North Metropolitan TAFE.

To be accepted for workplace volunteering in a Community Services agency, students may require a National Police Clearance certificate and a Working with Children Card based on workplace policy. Some agencies have additional requirements before accepting students on work experience.

To achieve this qualification, students must demonstrate competency in 12 units. These 12 units are comprised of 5 core units and 7 elective units as listed below. Elective units listed below have been selected in consultation with industry.

Students who enrol into this qualification will be eligible for credit transfer of the units that they have already achieved. Fees paid by international students are set on a commercial basis and are paid as a whole of course fee - no refund will apply to credit transfers. Please refer to your letter of Offer for detailed duration and costings for your enrolment.

Core units
    National ID
    Unit title
  • CHCCCS016 Respond to client needs
  • CHCCOM005 Communicate and work in health or community services
  • CHCDIV001 Work with diverse people
  • HLTAID011 Provide First Aid
  • HLTWHS002 Follow safe work practices for direct client care
  • HLTWHS006 Manage personal stressors in the work environment
Elective units
    National ID
    Unit title
  • BSBWOR202 Organise and complete daily work activities
  • CHCCDE001 Work within a community development framework
  • CHCCOM001 Provide first point of contact
  • CHCDIV002 Promote Aboriginal and/or Torres Strait Islander cultural safety
  • CHCGRP001 Support group activities
  • CHCVOL001 Be an effective volunteer
  • HLTAID011 Provide First Aid

Assessment methods

The methods of assessment used in this course include knowledge questions, role plays, case study scenarios, projects and presentations.

These assessment strategies and evidence gathering are in accordance with the relevant training package or accreditation guidelines. Detailed Information is available in the assessment matrix, learning plans and assessment tools for each of the units of competency. Assessors use the matrix to ensure assessments, are undertaken across the duration of the course, rather than clustered together at particular times.

Learning resources, facilities and equipment

The following learning resources, facilities and equipment are available at each campus so that you can achieve the skill and knowledge requirements of this course.

Learning resources may include access to Blackboard, Lecturer developed handouts, workbooks, learner guides, textbooks, case studies, scenarios, access to health, safety and community services websites, and policies and procedures.

Facilities and equipment may include access to fully equipped learning areas, library resource centre, computer labs, and a simulated workplace, which has been designed to reflect a real world community services agency.

Key dates

Semester and holiday dates are included in your Letter of Offer. View upcoming semester start and end dates.

Semester 1, 2025

Duration | 1 semester
When | Semester 1, 2025
Where | South Metropolitan TAFE (52787)
How | On campus and work placement, to a minimum of 20 contact hours per week
Fees (total indicative for course)
  • Tuition fee: $6,530
  • Resources fee: $459
  • Materials fee: $225

Tuition fees are reviewed annually. If tuition fees are increased, you will be required to pay the new fees as they are introduced. You will be provided with an indicative schedule of fees in your Letter of Offer.

Resource fees are for consumables you use in your course e.g. paint, internet etc. You pay this fee to your college at enrolment. If your course goes longer than one semester, the resource fee may not need to be paid in one amount but may be spaced out over the duration of your course. Your college will advise you of the payment amount each semester.

Material fees are for items that remain your property after the course has been completed e.g. personal protective equipment, tools, text books etc. You pay this fee to your college at enrolment.

Work placement

Students are required to undertake approximately 50 hours of supervised work placement in a relevant community services agency or facility. This work placement helps to strengthen the skills and knowledge you have learnt during your studies in a real workplace environment. You will be supervised during your work placement by staff at the facility and your supervision and support requirements will be fully documented. An SMT Lecturer will conduct workplace visits to provide ongoing support, modelling and coaching.

To achieve this qualification, students must demonstrate competency in 12 units. These 12 are comprised of 5 core units and 7 elective units. Elective units listed below have been selected in consultation with industry.

Students who enrol into this qualification will be eligible for credit transfer of the units that they have already achieved. Fees paid by international students are set on a commercial basis and are paid as a whole of course fee - no refund will apply to credit transfers. Please refer to your letter of Offer for detailed duration and costings for your enrolment.

Core units
    National ID
    Unit title
  • CHCCCS016 Respond to client needs
  • CHCCOM005 Communicate and work in health or community services
  • CHCDIV001 Work with diverse people
  • HLTWHS002 Follow safe work practices for direct client care
  • HLTWHS006 Manage personal stressors in the work environment
Elective units
    National ID
    Unit title
  • CHCAOD001 Work in an alcohol and other drugs context
  • CHCCDE003 Work within a community development framework
  • CHCDIV002 Promote Aboriginal and/or Torres Strait Islander cultural safety
  • CHCGRP001 Support group activities
  • CHCMHS001 Work with people with mental health issues
  • CUECOR01C Manage own work and learning
  • HLTAID011 Provide First Aid

Assessment methods

The methods of assessment used in this course include written tests, oral questions, direct observations consisting of role-plays and practical activities, assignments such as projects and evidence portfolios, third party assessment and work placement. These assessment strategies and evidence gathering are in accordance with the relevant training package or accreditation guidelines. Detailed Information is available in the assessment matrix, learning plans and assessment tools for each of the units of competency. Assessors use this matrix to ensure assessments, are undertaken across the duration of the course, rather than clustered together at particular times.

Learning resources, facilities and equipment

The following learning resources, facilities and equipment are available at each campus so that you can achieve the skill and knowledge requirements of this course. Learning resources may include access to a simulated work environment, Blackboard, workbooks, PowerPoint presentations, handouts and industry web links. Facilities and equipment may include access to classrooms, computer labs, equipment and facilities relevant to the community services industry.

Key dates

Semester and holiday dates are included in your Letter of Offer. View upcoming semester start and end dates.

Semester 1, 2025

Duration | 1 semester
When | Semester 1, 2025
Where | Central Regional TAFE (52789)
How | On campus and work placement, to a minimum of 20 contact hours per week
Fees (total indicative for course)
  • Tuition fee: $6,530
  • Resources fee: $459
  • Materials fee: $225

Tuition fees are reviewed annually. If tuition fees are increased, you will be required to pay the new fees as they are introduced. You will be provided with an indicative schedule of fees in your Letter of Offer.

Resource fees are for consumables you use in your course e.g. paint, internet etc. You pay this fee to your college at enrolment. If your course goes longer than one semester, the resource fee may not need to be paid in one amount but may be spaced out over the duration of your course. Your college will advise you of the payment amount each semester.

Material fees are for items that remain your property after the course has been completed e.g. personal protective equipment, tools, text books etc. You pay this fee to your college at enrolment.

Work placement

Students are required to undertake approximately 50 hours of supervised work placement in a relevant community services agency or facility. This work placement helps to strengthen the skills and knowledge you have learnt during your studies in a real workplace environment. You will be supervised during your work placement by staff at the facility and your supervision and support requirements will be fully documented.

Year 10/11/12
CHC32015 Certificate III in Community Services - AWJ2
1 semester

Core units
    National ID
    Unit title
  • CHCCCS016 Respond to client needs
  • CHCCOM005 Communicate and work in health or community services
  • CHCDIV001 Work with diverse people
  • HLTWHS002 Follow safe work practices for direct client care
  • HLTWHS006 Manage personal stressors in the work environment
Elective units
    National ID
    Unit title
  • CHCADV001 Facilitate the interests and rights of clients
  • CHCAOD001 Work in an alcohol and other drugs context
  • CHCCCS009 Facilitate responsible behaviour
  • CHCCOM001 Provide first point of contact
  • CHCDFV001 Recognise and respond to domestic and family violence
  • CHCMHS001 Work with people with mental health issues
  • HLTAID011 Provide First Aid

Assessment methods

The methods of assessment used in this course include a mix of theory and practical activities for the students. Assessment methods will also include knowledge questions, case studies with observation and third-party feedback from the work placement.

These assessment strategies and evidence gathering are in accordance with the relevant training package or accreditation guidelines. Detailed Information is available in the assessment matrix, learning plans and assessment tools for each of the units of competency. Assessors use this matrix to ensure assessments, are undertaken across the duration of the course, rather than clustered together at particular times.

Learning resources, facilities and equipment

The following learning resources, facilities and equipment are available at each campus so that you can achieve the skill and knowledge requirements of this course.

Learning resources may include access to information relating to community services in WA, handouts and learning materials developed by the Lecturer, PowerPoint presentations and relevant legislation.

Facilities and equipment may include access to a workplace equipment and facilities relevant to the community services industry.

Key dates

Semester and holiday dates are included in your Letter of Offer. View upcoming semester start and end dates.

There may be further semester intakes available for enrolment. You can view any further intakes when you submit your online application(opens in a new tab).

For information about pathways from TAFE to university, view our Pathways to university page.

How to apply

Apply to study at TAFE in six steps:

  1. find a course;
  2. check entry requirements;
  3. submit an application;
  4. accept your offer and pay;
  5. apply for your student visa; and
  6. receive your visa and come to Australia for your studies.
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TAFE International Western Australia (TIWA) is the Registered Training Organisation (RTO) and Commonwealth Register of Institutions and Courses for Overseas Students (CRICOS) provider, for the delivery of training to international students, enrolled in a TAFE course in Western Australia. This nationally recognised course is delivered by a Western Australian TAFE college on TIWA's behalf. TIWA retains responsibility for the quality of the training and assessment delivered by the TAFE colleges and for the issue of certification documentation to students.

Last updated on February 2, 2023