Complaints and appeals

Talk to someone at your TAFE college

If you have a complaint about your course of study, you should try to resolve the problem by speaking with a staff member in the International Centre at your college.

The staff member will discuss your complaint and possible courses of action with you. If you are unable to resolve your complaint, you may then make a formal complaint at your college. Your student adviser will be able to help you contact the correct person.

If your issue is still not resolved

Make a complaint to TIWA
If you have lodged a complaint with your college and are not satisfied with the outcome, you may seek a review from TIWA. We are committed to providing students with a supportive and inclusive learning environment. As part of this commitment, TIWA acknowledges that student complaints may arise from time to time. TIWA recognises that addressing student complaints in a respectful, timely and responsible manner, and at no cost to students; benefits everyone involved and contributes to the continuous improvement of the institute as a whole. 

A summary of TIWA's processes for international students can be viewed in the Complaints and Appeals Policy.

Western Australian Ombudsman
If you are not satisfied with the process or outcome of the internal appeal, you can lodge an external appeal with the Ombudsman Western Australia.  The Ombudsman resolves complaints about the decision making of public authorities and aims to improve the standard of public administration. Complaints and appeals must be made in writing to:

Ombudsman Western Australia
PO Box Z5386
St Georges Terrace
PERTH WA 6831

or via email to mail@ombudsman.wa.gov.au

Please note that in reviewing the appeal, the Ombudsman Western Australia will consider whether TIWA has followed its policies and procedures, rather than find that TIWA’s original decision should be overturned.

ESOS Act and National Code

The Australian Government wants international students in Australia to have a safe, enjoyable and quality study experience.

Australian laws promote quality education and consumer protection for overseas students. These laws are known as the ESOS (Education Services for Overseas Students) framework and they include the ESOS Act and the National Code.

For information about ESOS and your rights as an international student in Australia please refer to the ESOS Framework Factsheet.

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